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What to do during and after an emergency

During an emergency

Stay calm during an emergency and take steps to ensure your safety and that of others.

  • If you are in a life-threatening situation, call '000' to contact the police, fire brigade or ambulance services, or dial 106 through TTY if you have a speech or hearing impairment.
  • Follow the advice in official information and warnings from VicEmergency.
  • Listen to ABC Radio (774AM is the local station for City of Casey) for additional emergency information and warnings. An emergency can affect you before a warning is issued. Stay alert to what is happening around you, especially during severe weather.
  • Follow your prepared emergency plan. 
  • Make sure you are safe before you assist anyone else.
  • Have your emergency kit ready to take with you in the event of an evacuation,
  • If you need to evacuate, stay with family or friends that are outside of the emergency affected area

Emergency Relief Centres

In a major emergency where emergency services evacuate communities, City of Casey may open temporary shelter locations known as Emergency Relief Centres (ERC).

An ERC is a safe place away from the impacted area where the community can access support to meet immediate essential needs, such as shelter, food and water, material aid, and first aid (physical and psychological). 

An ERC provides short-term support until people can return home or longer-term emergency accommodation arrangements can be made. While Council and relief support agencies aim to make an ERC a comfortable and safe environment for all, an ERC generally provides very basic living conditions. 

The City of Casey has leisure facilities and community centres within the municipality that can be used as an ERC during an emergency, but the location and type of emergency will determine which centre opens to the community. The community can find out which centre to attend by checking warnings issued through VicEmergency or the City of Casey’s social media pages.

Recovering after an emergency

Take the following steps after an emergency.

  • If you evacuated your home during an emergency, wait for emergency services to clear you to return.
  • Check in on your friends, family and neighbours to ensure they are safe.
  • Take precautions when returning home by wearing protective clothing and shoes, as hidden hazards may remain.
  • If your water, electricity or gas has been disconnected, call the service providers to reconnect – do not attempt to do this yourself.
  • Take photos and make notes about what has been damaged.
  • Contact your insurance company if you have home and contents insurance, including renters.

More information

The below sites have more information about recovering after an emergency:

Dealing with trauma and ongoing after effects

Recovering from an emergency is a process and can take time, patience, and resilience. Connecting with family, friends, and community is an important part of the recovery journey, as is making time for hobbies that make you feel good. Having strong feelings and reactions after an emergency is very normal for many people; however, these feelings should start to subside after a couple of weeks. 

Additional information and support can be found at:

Violent and controlling behaviour in emergencies

Emergencies can cause added stress on close relationships and families; however, violence in any form is not okay, regardless of the circumstances, and is never the fault of the victim. If you are experiencing family violence or are using violent or controlling behaviour towards your family, know that there is help available.

Services to contact for help

If you are in a life-threatening situation, call 000 to contact the police, fire brigade or ambulance services, or dial 106 through TTY if you have a speech or hearing impairment. Otherwise, you can contact the following services.

  • Men’s Referral Service - for men who are using or experiencing violence.
  • Safe Steps - Victoria’s 24/7 family violence response centre.
  • With Respect - LGBTIQ+ family violence service.
  • Djirra - Aboriginal and Torres Strait Islander family violence.
  • In Touch - Support for migrant women in a variety of languages.
  • WAYSS - Family violence & housing support

For more information on what the City of Casey is doing to prevent family violence, view the prevention strategy.

Volunteering

If you are interested in volunteering with emergency services or helping the community recover, the best thing you can do is register your interest before an emergency strikes. The City of Casey has an established network of volunteer-based organisations that require background checks. To volunteer with one of our local organisations, register your interest through Volunteer Matcher.

You can also find more information on Volunteering Victoria.

 

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