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Key emergency contacts

Alert iconEmergency contactCall 000 if you require immediate assistance from either the police, fire brigade or ambulance services. Or dial 106 through TTY if you have a speech or hearing impairment.

Using NRS call channels

If you have a hearing or speech impairment, you can contact fire services, police, or ambulance through the National Relay Service. Here is how to connect to emergency services through different NRS call channels:

  1. Internet Relay – ask for Triple Zero (000)
  2. Captioned Relay – ask for Triple Zero (000)
  3. SMS Relay – text 0423 677 767 and include 000 in your first message
  4. Ordinary phone – dial 1800 555 727 and ask for Triple Zero (000)
  5. TTY – dial 106

For step by step instructions on how to make emergency calls using different NRS call channels, see the instruction sheets on the NRS Emergency calls page.

Remember that connection issues can affect the reliability of all calls including calls through the NRS and calls to emergency services. You can also contact the NRS helpdesk at [email protected] or 1800 555 660 to help you get started in using the NRS.

Other resources

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Are you prepared for an emergency?
Use this link to learn about types of emergency risks, and how you and your family can prepare for them.

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Real-time emergency information on bushfires, floods, road closures and other weather events.  Call 1800 226 226

Victoria Police

Victoria Police (VicPol)
24 hours a day, seven days a week, working to keep everyone safe. Call 000 for life-threatening emergencies

Find my Local Police Station
Call 131 444 for non-urgent crimes or events or report online

Ambulance Victoria

Ambulance Victoria (AV)
Provide high-quality emergency medical response, including pre-hospital care and medical transport.  Call 000 for life-threatening emergencies

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Country Fire Authority (CFA)
Information on fire danger ratings, total fire ban days, fire danger period restrictions, emergency warnings and preparedness.  Call 000 for life-threatening emergencies

Fire rescue victoria

Fire Rescue Victoria (FRV)
Information on home fire safety including smoke alarms.  Call 000 for life-threatening emergencies

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Victoria State Emergency Services (SES)
Provides emergency assistance for fires, fallen trees and weather events like floods and storms. Call 000 for life-threatening emergencies

When to call SES on 132 500

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Energy Safe Victoria (ESV)
Independent body responsible for utility safety including electricity and gas. Call 000 for life-threatening emergencies

What to do and who to call in an emergency including gas and power outages
Melbourne Water

Melbourne Water
Manages and protects major water resources across Melbourne.  24/7 Emergencies and public safety 131 722

South East Water

South East Water
Manages and protects major water resources in the South Eastern suburbs. 24/7 Emergencies 132 812

Check what’s happening in your area
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VicRoads - Traffic
Real-time updates on traffic alerts, roadworks and road closures.

Parks Victoria

Parks Victoria (PV)
Situated in the City of Casey, Lysterfield Park is the perfect place to explore nature with friends with a huge variety of recreational activities.  Call 13 19 63

Animal welfare

Planning for pets in Emergencies
Approximately 61% of households in Australia own pets, and prepare for and practice their evacuation plan too.


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Dispute Settlement Centre of Victoria (DSCV)
Provide neighbourhood dispute resolution services to avoid taking legal action (I.e. rentals, fences, trees, drainage, privacy, behaviour, pets and noise). Call 1300 372 888 or submit a contact form

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