Live Chat is available between 8:30 am – 5:00 pm on weekdays. You can chat with one of our friendly customer service staff via the Live Chat button on the right-hand side of this page. If you cannot see the Live Chat option, our staff are chatting with other customers.
PO Box 1000 Narre Warren, Victoria 3805
Customer service locations
Make a complaint
You can submit a complaint of a Casey staff member, contractor or council service. You can read more about our level of service and what customers can expect when dealing with council via our Customer Service Charter.
National Relay Service (NRS)
You can call us through the National Relay Service if you have a hearing impairment. The NRS is available to everyone at no additional charge.
- Speak and Listen (speech-to-speech relay), call 1300 555 727 and ask for 03 9705 5200
- Internet relay, you can connect to the NRS and then ask for 03 9705 5200