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Contact us

Contact details

  (03) 9705 5200

  PO Box 1000 Narre Warren, Victoria 3805

[email protected]

Live Chat is available between 8:30am – 5:00pm weekdays. You can chat to one of our friendly customer service staff via the Live Chat button on the right-hand side of this page. If you cannot see the Live Chat option, our staff are chatting with other customers.


Customer service locations

Bunjil Place

2 Patrick Northeast Drive
Narre Warren 3805
View map

Monday - Friday: 9am - 4pm

Cranbourne Park Shopping Centre

Shop 156, South Gippsland Highway,
Cranbourne 3977
View map

Monday - Friday: 10am - 2pm 


Make a complaint

You can submit a complaint of a Casey staff member, contractor or council service. You can read more about our level of service and what customers can expect when dealing with council via our Customer Service Charter.


National Relay Service (NRS)

If you have a hearing impairment you can call us through the National Relay Service. The NRS is available to everyone at no additional charge.

  • Speak and Listen (speech-to-speech relay), call 1300 555 727 and ask for 03 9709 9700 
  • Internet relay, you can connect to the NRS then ask for 03 9709 9700