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Contact us


City of Casey is here to help. Our website can help you:

You can also email if you have any queries.

Expected response times are outlined in our Customer Service Charter

Live chat

You can chat to us online with the ‘live chat’ button on the bottom right of your screen. We have introduced the live chat on a trial basis from 8.30 am – 5 pm weekdays. If our Customer Service officers are not available they may be responding to other chats, please try again later.


  • General enquiries: (03) 9705 5200, Monday - Friday, 8 am - 6 pm
  • Emergencies (after hours): (03) 9705 5200 will connect you to a paging service
  • Translation service (TIS)131 450

In person

Bunjil Place

Bunjil Place Customer Service is currently closed due to COVID-19 restrictions.

When visiting Bunjil Place please remember:

  • If you are sick, stay home and get tested
  • Wear a mask at all times
  • Keep 1.5m distance from others
  • Enter via the café entrance and exit via the Gallery exit
  • For contact tracing, all visitors must provide their details by QR code before entering.

For more details visit the Bunjil Place website.

Cranbourne Customer Service Centre

The Cranbourne Customer Service Centre located at Cranbourne Park Shopping Centre is currently closed due to COVID-19 restrictions.

Visitors to our Cranbourne Customer Service Centre must:

  • Stay home if feeling unwell
  • Wear a fitted face mask 
  • Provide your contact details for contract tracing purposes by using the QR code upon entry. Our staff can assist with this process if required.


PO Box 1000
Narre Warren, Victoria 3805

Emergency contacts

Call 000 if you need urgent help from the police, fire brigade or ambulance.

For other emergency contacts please see Emergency contacts and advice.

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