Immediate steps
After a house fire, the Fire Services or the City of Casey Building Surveyor may advise you that your home is not safe to stay in. Fire services, police, and ambulance may be called to help at first, but you can also take steps to keep you and your family as safe and comfortable as possible.
- Call Family or Friends. If you have a support network, call them to let them know what has happened. Family and friends are best placed to support you and may be able to offer you a place to stay until you have found a more permanent place to live.
- Your Health. An ambulance may have been called if anyone was immediately affected by the fire, however sometimes the shock of an emergency may mask symptoms or reactions caused after it wears off. If you are worried about yourself or a family member and are in a life-threatening situation, call 000. Alternatively, call Nurse-on-Call on 1300 60 60 24 for immediate, 24-hour advice, or call your local doctor to book an appointment. You can also access more information on trauma and available support services.
- Pets and Animal Welfare. If you have pets and animals on your property, make sure they haven't been affected by the fire and have somewhere to go if you can't return to your home. Speak to friends and family to see if they can assist.
- Water, Electricity, Gas and Sewerage. If your water, electricity, or gas supply was damaged or switched off during the fire, don't try to reconnect it yourself. Call the service providers to let them know what happened and arrange a time for them to inspect the damage and reconnect it when appropriate.
- Insurance and Important Documents. Once you and your family are safe, it is important to call your insurance company as soon as you can to notify them of what happened. They may be able to offer temporary accommodation and advise you on next steps. If the Fire Services or Building Surveyor has said it is safe to enter your home, take photos and notes about the damage to provide to your insurer. If you don't have your important documents and items on you, now is also the time to collect them. Important documents and items may include:
- Driver's licence
- Passport
- Credit cards/money
- Medicare card/health care card/health insurance card
- Medicines and prescriptions
- Mobile phone and charger
- Valuables (jewellery, photos etc)
- Car keys/house keys
If these items are not safe to collect or have been damaged, do not put yourself in danger in trying to retrieve them.
Local supports
You may need some extra support after a house fire. These organisations provide a range of support for Casey residents, including:
- emergency relief
- information
- financial help
- counselling support
- referrals
- financial counselling.
Cranbourne Community Information and Support
- (03) 5996 3333
- Operating: Monday to Friday, 9.30 am - 4 pm
Casey North Community Information and Support Service
- (03) 9705 6699
- Operating: Monday, Tuesday, Thursday and Friday 9.30 am - 4.30 pm, Wednesday noon till late
Some people may experience homelessness or risk being homeless after a house fire. Housing service providers deliver support, including crisis accommodation and affordable housing.
Connects people in need with housing, meals, financial help, family violence support, counselling, and more. It is free and anonymous, with thousands of local services listed across Australia.
More information
For more information about what to do after a house fire, visit