Book a hard rubbish collection

Coronavirus (COVID-19) important information

Please note that hard waste bookings cannot be made if anyone at your property is currently isolating due to coronavirus or showing possible symptoms. A booking can be made once you have completed the mandatory isolation period.

Temporary service interruptions due to COVID-19

Hard waste collection services are currently impacted by staff shortages due to COVID-19 requirements.

There is a 2-3 week delay when your hard waste collection can be booked. We ask our residents to plan ahead when making a hard waste booking, particularly if you are moving out of your property as all waste must be collected before your leave date.
In some circumstances, our contractor may need to collect your hard waste on the Saturday of your booked collection week.

Check the balance of your hard waste bookings

Booking checklist

To book a hard rubbish collection, please make sure you:

have not already used up your 2 collections per property this calendar year. To find out how many collections you have left, please enter your address at the bottom of this page under 'Check the balance of your hard waste bookings'. Additional collections are not available via Council, but can be sourced privately.

are familiar with what we can and can't collect

place your rubbish out for collection on the Sunday before your collection week

understand you must arrange your rubbish into 4 piles (garden waste, mattresses, metal, general)

if you are vacating your property, all waste must be collected before your leave date.

Book a collection

If you are unable to book online, please contact WM Waste Management Services on 9729 9100. Sometimes the phone lines can be busy. To avoid being placed on hold, we recommend you book online.

What happens next

Arrange your rubbish into 4 piles (garden waste, mattresses, steel/metal and general hard waste).

Take a photo of your rubbish pile in case you have any issue with dumped rubbish or a missed collection.

Need to cancel or change your booking?

You can cancel your hard rubbish collection booking up until the Friday before your collection week. To cancel or change your booking, please contact WM Waste Management Services on 9729 9100.