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Book a hard rubbish collection

Coronavirus (COVID-19) important information

Please note that hard waste bookings cannot be made if anyone at your property is currently isolating due to coronavirus or showing possible symptoms. A booking can be made once you have completed the mandatory isolation period.

Temporary service interruptions due to COVID-19

Hard waste collection services are currently impacted by staff shortages due to COVID-19 requirements. 

  • There is a 2-3 week delay when your hard waste collection can be booked. We ask our residents to plan ahead when making a hard waste booking, particularly if you are moving out of your property as all waste must be collected before your leave date. 
  • In some circumstances, our contractor may need to collect your hard waste on the Saturday of your booked collection week.

Check the balance of your hard waste bookings

Enter your address to check how many hard waste bookings you have remaining this calendar year:


Once a booking has been made, it takes 2 business days for this balance to be updated.

Privacy statement

We will handle any personal information you provided in this form in accordance with the Privacy and Data Protection Act 2014. You can access your personal information by contacting our Privacy Officer on 9705 5200. For more information please see our Privacy Policy.

Booking checklist

To book a hard rubbish collection, please make sure you:

  • have not already used up your 2 collections per property this calendar year. To find out how many collections you have left, please enter your address at the bottom of this page under 'Check the balance of your hard waste bookings'. Additional collections are not available via Council, but can be sourced privately.
  • are familiar with what we can and can't collect
  • place your rubbish out for collection on the Sunday before your collection week
  • understand you must arrange your rubbish into 4 piles (garden waste, mattresses, metal, general)
  • if you are vacating your property, all waste must be collected before your leave date.

Choose when we collect your rubbish

When booking, you can choose the week we collect your rubbish. We need at least 5 days' notice to collect your rubbish, so unfortunately last minute bookings are not possible.

We will collect your rubbish between Monday and Friday of your chosen week.

Book a collection

Book online

If you are unable to book online, please contact WM Waste Management Services on 9729 9100. Sometimes the phone lines can be busy. To avoid being placed on hold, we recommend you book online.

What happens next

Need to cancel or change your booking?

You can cancel your hard rubbish collection booking up until the Friday before your collection week. To cancel or change your booking, please contact WM Waste Management Services on 9729 9100.

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