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Order bins or request a service

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Order bins for a new property

You can order from a number of bin packages, depending on the size of your new property.

In most cases, the package you choose must include 3 bins (rubbish, recycling and green waste). This helps to keep our city clean and environmentally friendly. If your property is less than 400 square metres (m2), a garden waste bin is optional.

If you are in a rental property, you must order the standard option (with a 120L garbage bin).

Order new bin package

Choose a bin package

Rubbish, recycling and garden waste bins

Eco option Standard option
80L rubbish binrecycling bingarden waste bin] rubbish_120-small.jpgRecycling binGarden waste bin
Rubbish bin (80L) + Recycling bin (240L) + Garden waste bin (240L) Rubbish bin (120L) + Recycling bin (240L) + Garden waste bin (240L)
$356 $377

Rubbish and recycling only

If your property is under 400m2, you do not need a garden waste bin. We recommend you order a package that includes a garden waste bin to manage your garden waste in an environmentally friendly way.

Eco option Standard option
small rubbishlarge recycle 120L rubbish binlarge recycle
Rubbish bin (80L) + Recycling bin (240L) Rubbish bin (120L) + Recycling bin (240L)
$288 $309

Commercial (businesses)

We are not able to supply garden waste bins for businesses.

Eco option Standard option
large recycle rubbish smalllarge recycle
Recycling bin (240L) Rubbish bin (120L) + Recycling bin (240L
$168 (incl GST) $286 (incl GST)

Request additional bins 

You can order extra bins if the ones you have are not enough to manage your waste. The cost of these bins is added to your rates notice.

You must be the owner of the property if you are required to pay for any additional bins.

Order additional bins

Cost of additional bins

You can only purchase 1 extra rubbish, garden waste or recycling bin.

Type Annual rates fee Capacity

Rubbish bin

$259 each year

120 litre

Garden waste bin

$98 each year

240 litre

Recycling bin $32 each year 240 litre

Exemptions

You will be exempt from the cost of extra bins if you have:

  • 6 or more people in your house (for a rubbish bin only). You must provide proof that 6 or more people live at the residence.
  • a medical condition that means you need to create extra waste. You must provide a medical certificate. 

Cancel additional bins

In most cases, your rates include 3 bins (rubbish, recycling and green waste). You must keep these to manage your waste.

You can cancel any extra bins you have on the property. We will remove a cancelled bin as part of your next collection. Please make sure your bin is empty before you ask us to remove it.

You must cancel any additional bins before you sell your house or move.

Cancel additional bins

Repair or replace a damaged bin

You can request a repair to your bin online.

Request bin repair

Depending on the type of repair, we will fix the bin at your home or organise a replacement.

Types of damage

Damage to lids and pins

If you have minor damage to the lid or pins of your bin, we will repair the bin at your home. This is a free service.

A driver will repair your bin during your next collection.

Damage to wheels

If you need to have the wheels replaced, please make sure the bin is empty before we arrive to repair it. A repair person will generally repair the wheels within 3 working days.

If we can't repair your bin

If your bin is damaged beyond repair, we will leave a card in your letterbox with more information. You must then call Council to arrange a replacement.

Upsize or downsize your rubbish bin

You may be able to upsize or downsize your bins to better manage your waste. Rubbish bins are available in 80L and 120L sizes.

Only the owner can choose to upsize or downsize the bins at a property.

Cost

You will be charged $21 more per annum to upsize your rubbish bin. This fee will be added to your rates. The fee will be worked out pro-rata from when the bin is upsized.

This fee will be refunded if you downsize your bin.

Request a larger or smaller bin

To upsize or downsize your bin, please contact us.

What happens next

  • We will swap your bins within 3 working days after your next collection.
  • If your collection is on a Friday, please take your bin in over the weekend and leave it out on Monday for us to collect it. Please make sure it is empty.

Replace a missing, stolen or damaged bin

You can request to replace bins that are missing, stolen or damaged beyond repair. This is a free service.

If your bin needs to be replaced, do not order new bins. This is for extra waste only and you will incur extra charges.

Before you make a request:

  • Check with your neighbours to see if they have your bin by accident.
  • See if your bin has ended up further down your street.

Damaged bins must be empty before we can replace them.

Request to replace a bin

You can request a repair to your bin online.

Replace a bin

What happens next

  • We will replace your bin within 3 working days.

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