You can request a refund or transfer of credit where your City of Casey rates account is showing a credit for the following reasons:
- You overpaid your rates.
- A duplicate payment was made in error.
- You made a payment to a previously owned property.
- You accidentally paid the wrong property or City of Casey account.
- A Council adjustment, such as a supplementary valuation, resulted in a credit.
Important Note:
- Deliberate or ongoing overpayments will be carried forward as a credit against future rates or charges.
- Refunds will not be approved for repeated overpayments; a one-off refund may be considered where an overpayment occurred unintentionally.
- We typically issue refunds to the original payment account when we can verify it. If we cannot verify the account, we pay refunds only to the ratepayer, property owner, or a verified payer, once they submit sufficient evidence of the original payment.
What you can request
If your rates account is in credit, you may apply to:
- have the credit refunded to your bank account; or
- have the credit transferred to another City of Casey rates account, provided the same person/entity owns both properties.
If you have accidentally paid another City of Casey account, such as an animal registration, infringement, or debtor account, to your rates account, the full payment can be transferred to the correct account. Please note that we cannot partially transfer a payment and refund the remaining balance.
Who can request a refund?
The property owner, previous owner (if they made the payment), or a person authorised by the owner (such as a conveyancer or managing agent) can complete this form. If you are not the owner, provide written authorisation.
What you'll need before you start
To help us process your request quickly, please have the following ready:
- Property number and address
- The reason for your request
- The amount paid and the date of payment
- Provide proof of payment — this could be a bank or credit card statement, a Council receipt, or an Australia Post receipt. The bank document(s) must clearly show who made the payment to help us confirm who made the payment and avoid delays.
- Your bank account details, if requesting a refund
Additional information may be required:
- If you are not the current ratepayer, provide evidence that you made the payment. If applying for someone, provide written authorisation.
- If you are applying on behalf of the ratepayer, you may be asked to provide written authorisation.
What happens after we receive your request?
- Refunds and transfers are only considered for accounts with a credit balance.
Note: We will not refund any rates or charges due within 30 days of your request. - Refunds cannot be paid in cash or refunded to credit or debit cards.
- Refunds are paid to an account in the name of the ratepayer or property owner, unless someone else made the payment and can show proof.
- Requests may take up to 15 business days to process.
- Insufficient payment evidence may delay the processing of your refund.
Please get in touch with us if you are unsure whether to request a refund or keep a credit.