For now, rate payments for the City of Casey are still due. But Council appreciates that many people face challenges in paying their rates.
Council will provide flexibility to affected customers where possible. If you are unable to make payments by the due dates, please contact Council as soon as possible. We'll help you make arrangements and discuss potential relief options.
Penalty interest on all current overdue accounts has been suspended until 30 June 2020.
Affected ratepayers can also submit payment plan arrangements online. Several options are also available for paying rates. These include BPAY and credit card by phone or via our website.
While our customer service counters are closed, our staff are continuing to work as usual. We are available to answer your questions by phone or email.
Credit card online
You can pay your rates via SecurePay using your:
- Visa card
- Mastercard
You will need:
- the reference number from your rates notice
- a valid email address
You can find your reference number next to the BPAY logo on your rates notice.
BPAY
You can use BPAY by:
- logging onto your online banking site
- entering the biller code and reference number (found next to the BPAY logo on your rates notice)
- entering the amount due
BPAY View
BPAY View will send your rates notice directly to your online banking system. It will then send you a reminder to pay the notice.
To use BPAY View:
- log into your online banking
- look for the BPAY View or View Bills section
- register your rates notice by entering the biller code and reference number (found next to the BPAY logo on your rates notice)
Your next rate notice will be automatically sent to your online banking account.
You will be notified when your next rate notice arrives by email, or SMS, depending on your preference and financial institution.
Credit card phone payment
Phone 1300 665 200 with your 8 digit BPay reference number to make your payment using your Mastercard or Visa.
This is an automated service and operates 24 hours a day.
Post office
You can pay your rates notice via Australia Post by:
- presenting your rates notice with your payment at any post office.
- visiting the Post Billpay website
- downloading the Australia Post App on your phone or tablet
- calling 13 18 16
Post
Post your instalment or full payment to:
City of Casey
PO Box 5034
Hallam 3803
Please allow enough time for delivery to avoid any penalty for late payment.
City of Casey customer service centres
Our customer service centres are currently closed due to the Coronavirus outbreak. Please arrange another payment method or contact us.
Trouble paying your rates
If you think you may have difficulty paying your rates, you can apply for a payment plan. This allows you to make smaller, periodic payments to your rates.
To discuss your options, you can contact us. Contacting us early may help you avoid any further issues such as being charged interest or receiving overdue notices.
Objections
We calculate your rates based on the valuation of your property. If you disagree with the valuation of your property, please contact us.
A member of our valuation team can:
- explain in more detail how we valued your property
- hear and understand your objections
- advise you what further steps you may be able to take