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For now, rate payments for the City of Casey are still due. But Council appreciates that many people face challenges in paying their rates. Council will provide flexibility to affected customers where possible. If you are unable to make payments by the due dates, please contact Council as soon as possible. We'll help you make arrangements and discuss potential relief options.
Affected ratepayers can also submit payment plan arrangements online. Several options are also available for paying rates. These include BPAY and credit card by phone or via our website.
Credit card online or phone
You can pay your rates via SecurePay or over the phone using a Visa or Mastercard. You will also need the reference number from your rates notice which you can find next to the BPAY logo on your rates notice.
Pay your rates online
Or phone 1300 665 200 (operates 24 hours a day) with your 8-digit BPay reference number to make your payment.
BPAY
You can use BPAY by:
- logging onto your online banking site
- entering the biller code and reference number (found next to the BPAY logo on your rates notice)
- entering the amount due
BPAY View will send your rates notice directly to your online banking system. It will then send you a reminder to pay the notice. To use BPAY View:
- log in to your online banking
- look for the BPAY View or View Bills section
- register your rates notice by entering the biller code and reference number (found next to the BPAY logo on your rates notice)
Your next rate notice will be automatically sent to your online banking account and you will be notified when your next rate notice arrives by email, or SMS, depending on your preference and financial institution.
Post office
You can pay your rates notice via Australia Post by:
- presenting your rates notice with your payment at any post office.
- visiting the Post Billpay website
- downloading the Australia Post App on your phone or tablet
- calling 13 18 16
City of Casey customer service centres
You can visit one of our customer service centres to pay in person. We accept:
- cash
- cheque
- money order
- EFTPOS (no extra cash available)
Post your instalment or full payment to:
City of Casey, PO Box 5034 Hallam 3803
Please allow enough time for delivery to avoid any penalty for late payment.
Other payment options
We appreciate that many people face challenges in paying their rates and we will provide flexibility to affected customers where possible.
Pay in instalments
Click here if you would like to pay your rates in 4 instalments.
Click here if you would like to pay in 9 instalments via direct debit. Conditions apply.
Applications must be received by close of business, on 10th September 2022.
Payment plans for financial hardship
If your rates are overdue, you can apply for a payment plan. This allows you to make smaller, periodic payments to your rates if paying in full is not financially possible.
Objections
We calculate your rates based on the valuation of your property. If you disagree with the valuation of your property, please contact us to discuss it further.