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    Pay your rates, request a copy, supplementary notices, payment plans
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Rates

Pay your rates, your rates explained, and how they are calculated, request a copy, apply for an extension or payment plan, supplementary rates notice.


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Rates - making a difference to your community

Receiving your annual rates notices
Rates notices are sent out annually in September. They can be received by post or BPAY View.
How we calculate your rates
We calculate your rates by multiplying the Capital Improved Value (CIV) of your property by our 'rate in the dollar'.
Pay your rates notice
You can pay your annual rates notice in full, quarterly instalments, or flexible payments through Payble. Find other payment methods and due dates.
Concessions on your rates
If you hold a concession card, you may be eligible for a discount on your rates.
Apply for a rates payment plan
Set up convenient scheduled payments, or if you are having trouble paying your rates on time, apply for an extension and enter a payment plan.
Request a copy of your rates notice
Receive copies of your rates notice, supplementary notices, and information required for a solar rebate and apply for a Third-party authorisation.
Request a rates refund or credit transfer
If you have overpaid your rates, made a duplicate payment or paid the wrong account, you can apply for a refund.
Apply for a land information certificate
A land information certificate is usually required when a property is being bought, sold, or refinanced.
Supplementary rates notices
You will receive a supplementary notice if there has been a change to your property that increases or decreases its value.
Third-party authorisation
Required to give permission to someone else to access information and correspondence relating to your rates account.
Emergency Services and Volunteers Fund (ESVF)
The Victorian Government replaced the Fire Services Property Levy (FSPL) with the Emergency Services and Volunteers Fund (ESVF) statewide on 1 July 2025.
Rates and financial hardship
Options are available to residents experiencing financial hardship.