Contact us form

• Planning enquiries
  Education and advice on planning such permits, application processes, fees, laws and enforcement, etc.
• Building enquiries
  Learn about Planning and building services, permits and engineering plans.
• Subdivision planning permits
  Learn about subdividing private property, permit applications and the approval process.
• Other planning and building enquiries
  Let us know if you have something else you want to discuss.

• Community safety
  Learn how we make the city of Casey safer and cleaner for the community, including crime prevention, road safety, graffiti removal, etc.
• Report issues with food, noise, or animals/insects
  Use the Snap Send Solve online form to notify us of your concerns.
• Other food, noise or pest enquiries
  Let us know if you have something else you want to discuss.

• Your rates
  Learn about your rates, how they are calculated, what they pay for and payment options.
• Request a copy of your rates form 
  Use this form to request copies of your original rates notice, a current outstanding balance or supplementary notice.
• Pay your rates or request an extension 
  Pay your annual rates securely online or apply for a payment plan or extension.
• Update your contact details 
  Keep your property records up to date. Ensure you receive your rates notices promptly, and notify us of any changes to your name, address, and contact details.
• Other rates enquiries
  Let us know if you have any other rate-related topics to discuss.

• Book or cancel a hard rubbish collection
  Receive up to two hard waste collections per calendar year.
• Report bin or collection issues
  Let us know if you have any issues with your bins, such as missed collections, damaged or lost bins or overflowing bins in your street.
• Order and manage your bins
  Order bins for a new property or change an existing bin package.
• Report littering or dumped rubbish
  Inform us if you see rubbish or someone littering in public places such as parks and reserves.
• Waste management in Casey
  Learn about kerbside bins, when they are collected, recycling and transfer stations, hard rubbish bookings and sustainability in Casey.
• Other rubbish and bin related enquiries
  Let us know if you have any other waste or bin related topics you would like to discuss.

• Scheduled grass-cutting and tree-pruning
  View our maintenance schedule for Casey trees, parks and gardens.
• Report overgrown grass, trees and bushes on Council land
  Use the Snap Send Solve form to notify us of overgrown grass or damaged trees and branches.
• Parks, gardens and attractions
  Casey has many family-friendly parks and reserves to visit and explore.
• Dog friendly spaces
  A list of several parks and spaces where you can let your dog run freely o" the leash.
• Other vegetation and public park enquiries
  Let us know if you have any other topics about flora or public parks that you want to discuss.

• Pet registration and microchipping
  Everything you need to know about pet ownership in Casey including registrations, microchipping, and transfer of ownership.
• Dog friendly spaces
  A list of several parks and spaces where you can let your dog run freely off the leash.
• Report a barking dog
  Report a barking dog using our online form.
• Report an issue with an animal
  Use the Snap Send Solve online form to notify us of animal-related complaints.
• Other animal-related enquiries
  Let us know if you have any other animal-related topics you would like to discuss.

• Pay a fine
  Pay your infringements securely online. i.e., Animals, parking, fire, health, littering, etc.
• Request for an extension or dispute a fine
  You can contact us to request a review, nominate another person or apply for a payment plan or an extension.
• Other fine and infringement enquiries
  Let us know if you have anything else you would like to discuss.

• Learn more about Casey roads and footpaths
  Our maintenance scheduling for Casey assets includes roads, litter, vandalism and school crossings.
• Report an issue with Casey roads and infrastructure
  Use the Snap Send Solve form to notify us of any road, footpath or drainage issues.
• Other road, footpath or drainage enquiries
  Let us know if you need to discuss anything else regarding Casey roads or drainage infrastructure.

• Kindergartens
  Search for information about Casey kindergartens, enrollment fees, and more.
• Children and families
  Education, support services and programs for maternal child care, family violence and health and well-being.
• Youth services
  Counselling, support and events plus services for tertiary students.
• Aged and disability services
  Events and services, application for support and NDIS services and volunteering.
• Other community related enquiries
  Contact our team directly if you need assistance with any other family, youth or community-related topic.

• Start, expand or buy a business
  Information and resources to help you start and run a business.
• Council business services - Backing Business in Casey
  A range of programs and services that support the growth and development of businesses in the municipality.
• Permit Assessment Form
  Check whether your business requires any permits or registrations.
• Choose Casey
  The City of Casey is one of the largest and fastest-growing areas in Australia and is the ideal place to run a business.
• Other business-related enquiries
  Let us know if you have any other business-related topics to discuss.

You can remain anonymous, but if you want to be contacted, please provide your contact details below.