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Make a complaint form

Complete all required * fields

 

We strive to make the complaints process fair, easy and transparent. Where possible we aim to resolve your complaint the first time you contact us. Our complaint process is managed in line with our Complaint Handling Policy.

What is the cause for your complaint? (required)
Is your complaint about alleged abuse, harm or neglect of a child by a staff member or someone who works on behalf of the City of Casey?


If a child or young person is in immediate danger, call the police on 000 (triple zero).

Any concerns about the behaviour or conduct towards a child or young person by a staff member or someone who works on behalf of the City of Casey, will be treated seriously and in a timely manner.

 
Is this the first time you are contacting us about this matter?
Do you have a reference number?
To help us investigate your complaint please provide as much detail as possible.
Your contact information: (required)
You can lodge an anonymous complaint, but it can be difficult for us to resolve issues or to enforce legislation without the ability to thoroughly investigate and gather evidence and witness information. In some cases, we will only be able to investigate a complaint where all the necessary information is provided.
eg. 03 9999 9999 or 0499 999 999
How would you like us to contact you?
Privacy statement

I have read and agree to the City of Casey’s Privacy Policy. We will only use the personal information you provided for the purposes for which it was collected and any other authorised use. The information we collect may also be used for our planning and research purposes to improve the services to the community. We will never reveal personal information we collect to third parties unless disclosure is required or authorised by law. If you have any queries or need further information on privacy-related matters, please contact Council’s Privacy Officer.