• Rates
    Pay your rates, request a copy, supplementary notices, payment plans
  • Family and community services
    Kindergartens, MCH, child care, youth, aged, community and disability services, family safety, emergency management and contacts
  • Parking, roads and footpaths
    Maintenance schedule, drains and nature strips, school crossings, fines, permits, report an issue
  • Property and planning
    Advice, building and planning permits, Local Laws, major projects
  • Waste and environment
    Order bins, hard waste collections, report littering, fire and smoke, septic tanks
  • Arts, sports and facilities for hire
    Major attractions and annual events, parks and reserves, libraries, venues to hire
  • For business
    Registration and permits, business types, footpath and street trading, advice and support
  • City and Council
    Fines and infringements, Casey's history, Local Laws, councillors, meetings, ward structure, annual report

Complaints Handling Policy

Version 2.0 (Endorsed: 15 September 2026)

As a customer-focused organisation, Council values feedback on how we deliver our services and how we can keep improving them. Council is committed to providing a transparent, fair, accessible, safe and consistent process for receiving, managing and learning from complaints.

We realise that sometimes, despite our best efforts, customers may not be satisfied with how we have delivered a service or the decisions that we made.

The Complaints Handling Policy explains what customers can expect when making a complaint to Council.

This policy applies to Council officers, volunteers and contractors carrying out services on Council’s behalf.