Please note that waste collections are being delayed due to COVID-19 and staff availability.

Report a Bin Collection Issue

Complete all required * fields

Let's get started.

First, what type of bin issue are your reporting? (required)

Missed bin. The bin was not collected.

Jammed bin. Waste remains in bin after collection

Spillage. Waste was dropped on the ground during collection

Please select what type of issue you are reporting.

Before reporting a missed bin collection, ensure that:
1) you have put the correct bin out for collection
2) the bin is correctly placed for collection
Wait until 3pm on collection day before reporting a missed collection.
You have 48 hours to report a missed bin from the day of collection.

Ensure you have loosened the jammed waste and have placed the bin correctly by the road before the waste truck returns.
You have 48 hours to report a jammed bin from the day of collection.

Ensure you have placed the bin correctly by the curb before the waste truck returns.
You have 48 hours to report a spillage from the day of collection.

Property Address

The last bin collection date was on DAY DATE for

Please select bin? *

Only 1 bin can be selected per reported issue.

Rubbish

Recycle

Food & Garden

Wrong bin? Call us on (03) 9705 5200 for assistance.

Was your bin placed out the night before collection?

Yes

First name

Surname

Number

Please enter your mobile or home number. eg. 03 9999 9999 or 0499 999 999

Email address

Additional comments

I confirm that the bin is on the nature strip ready for collection

Privacy statement

We will handle any personal information you provided in this form in accordance with the Privacy and Data Protection Act 2014. You can access your personal information by contacting our Privacy Officer on 9705 5200. For more information please see our Privacy Policy.