The City of Casey has launched a new, digital planning application program to streamline the planning process, improve the quality of applications and enhance the customer experience.
E-Property, which went live on Monday 5 October, was introduced as part of the overall Planning Service Review at the City of Casey.
E-property is an online portal replacing the current digital planning forms.
It features an online lodgement service, ensuring planning applications are assessed and approved as quickly as possible. It also allows applicants to view the status of their applications while they are being reviewed.
Chief Executive Officer Glenn Patterson welcomed the new system and said it will see Casey further integrate the front and back end processes of a planning application, providing a more seamless experience for customers.
“The new service will formalise the pre-application process and enable internal teams to come together earlier in the piece to consolidate their recommendations. This will improve the customer experience, enhance the quality of applications and enable quicker planning decisions,” Mr Patterson said.
The launch of e-property is one of the eight key initiatives that stemmed from the Planning Service Review in 2018.
The introduction of the new system follows community consultation earlier this year, and in 2018, to get feedback on how Casey could improve its planning service delivery.
Mr Patterson said this transition demonstrates Council’s commitment to supporting our community, by continually improving our services.
“Key planning stakeholders were directly consulted with to get their ideas on where improvements could be made to our planning application systems,” Mr Patterson said.
“These proposed changes, and the engagement with stakeholders, is a part of our commitment to customer service, maintaining a customer centric organisation, and ensuring that our residents and business owners are at the heart of the decisions that impact them the most.”
Following the launch of the new system, Council will focus on other phases associated with the Planning Service Review, ensuring we keep our community well informed and involved throughout the process.