Recent storm events that hit Victoria has resulted in a significant number of fallen trees and branches across the City of Casey.
Council and our contractors are working through a large number of requests, however due to the high volume, it means we are unable to meet our usual service standards. Since 1 August 2021, we have received more than 5,000 requests related to trees and branches, which include requests for assistance and general maintenance.
Our Urban Forest team is working hard to catch up as quickly as possible. We appreciate your ongoing patience as our team works on the most urgent and high priority requests first. These include clearing trees and branching that may have fallen on roads, paths and driveways.
In some instances, there may be a delay in collecting trees and branches that have been cleared and moved safely onto nature strips.
Currently, we estimate that it may take 6 to 8 weeks for our usual routine maintenance programs to resume and for a return to our usual service standards.
If you believe that the situation you originally reported has become more urgent (possibility of causing harm to persons or damage to property), please contact us again and quote your previously issued reference number and our team will review, and action as needed.
To report an issue, please visit our Report an Issue page.
We apologise for the delay and appreciate your patience.