Contact Council

Visit us at a Customer Service Centre

Narre Warren - Customer Service Centre, Main Office and Council Chamber

Bunjil Place, Patrick Northeast Drive
Opening hours:
Monday - Friday: 8.30 am - 5.00 pm

View a parking map for Bunjil Place.

Cranbourne - Customer Service Centre

Cranbourne Park Shopping Centre
Shop 156, South Gippsland Highway, Cranbourne, Victoria 3977
Opening hours:
Monday - Friday: 9.00am – 5.00pm
Saturday: 9.00am – 12.00pm

Narre Warren South - Customer Service Centre - CLOSED

The Narre Warren South Customer Service Centre is no longer operational. Further information about the closure of the Narre Warren South Customer Service Centre.

Speak with us via telephone

Telephone: 9705 5200

You can contact us via telephone, Monday - Friday 8.00 am - 6.00 pm or (International +613 9705 5200)

Emergency - After Hours: 9705 5200 connects to paging service

TIS (Translating Interpreting Service): 131 450

National Relay Service (NRS)*

The City of Casey is now National Relay Service (NRS) friendly.

If you are deaf or have hearing or speech impairment, you can call the Council through the NRS.

TTY users phone NRS on 133 677 then ask for 03 9705 5200.

Speak & Listen (speech-to-speech) users phone NRS on 1300 555 727 then ask for 9705 5200.

Internet Relay users connect to NRS on then ask for 9705 5200.

The Telephone Typewriter (TTY) number (9705 5568) advertised on existing City of Casey publications is no longer available.

*NRS is an Australian Government initiative. It is a phone solution for people who are deaf or have a hearing impairment.

Postal Address

PO Box 1000
Narre Warren, Victoria 3805

Request a service or provide feedback

Use the feedback request form to contact the City of Casey about any issue or request a service.

Customer Service Charter

Council is committed to providing a high standard of customer service that is timely, accurate and accountable, and responsive to your needs.

View our Customer Service Charter.

Email, Twitter, Facebook, mobile website

Email: to email Council use the feedback request form

Website: Website technical issues only -  

Twitter: Follow us on -

Facebook: Like us on Facebook -

Mobile: visit using your Smart Phone