Contact Council


Telephone: 9705 5200 Monday - Friday 8am - 6pm or (International +613 9705 5200)

Emergency - After Hours: 9705 5200 connects to paging service

TIS (Translating Interpreting Service): 131 450

National Relay Service (NRS)*

The City of Casey is now National Relay Service (NRS) friendly.

If you are deaf or have hearing or speech impairment, you can call the Council through the NRS.

TTY users phone NRS on 133 677 then ask for 03 9705 5200.

Speak & Listen (speech-to-speech) users phone NRS on 1300 555 727 then ask for 9705 5200.

Internet Relay users connect to NRS on then ask for 9705 5200.

The Telephone Typewriter (TTY) number (9705 5568) advertised on existing City of Casey publications is no longer available.

*NRS is an Australian Government initiative. It is a phone solution for people who are deaf or have a hearing impairment.

Postal, AusDoc

Postal Address
PO Box 1000
Narre Warren, Victoria 3805

DX 30460 Berwick

Online feedback form, service request

Use the feedback request form to contact the City of Casey about any issue or request a service.

Customer Service Centres

Narre Warren - Customer Service Centre, Main Office and Council Chamber
Civic Centre
Magid Drive, Narre Warren, Victoria 3805
(off Princes Highway, near Fountain Gate Shopping Centre)
Opening hours:
Monday - Friday: 8.00 am - 6.00 pm

Narre Warren South - Customer Service Centre
Amberly Park Shopping Centre
Shop 8, 101 Seebeck Drive, Narre Warren South , Victoria 3805
Opening hours:
Monday - Friday: 9.00 am - 5.00 pm
Saturday: 9.00 am - 12.00 pm

Cranbourne - Customer Service Centre
Cranbourne Park Shopping Centre
Shop 156, South Gippsland Highway, Cranbourne, Victoria 3977
Opening hours:
Monday - Friday: 9.00am – 5.00pm
Saturday: 9.00am – 12.00pm


Please be aware that to provide accessive and inclusive service to all persons the following services are provided at Council's Civic Centre.
  • Entrance ramp and lift
  • Hearing loop - the recieved may be accessed upon request at the commencement of the meeting
  • Council Chambers are fitted with a hearing aid induction loop, switch aid to 'T' for reception
  • Electronic sound system amplifies Councillors' debate
  • Accessible toilet facilities
  • Interpreting assistance (by arrangement, tel. 9705 5200)
  • Auslan interpreting assistance (by arrangement, tel 9705 5200)

Customer Service Charter

Council is committed to providing a high standard of customer service that is timely, accurate and accountable, and responsive to your needs.

View our Customer Service Charter.

Email, Twitter, Facebook, mobile website

Email: to email Council use the feedback request form

Website: Website technical issues only -  

Twitter: Follow us on -

Facebook: Like us on Facebook -

Mobile: visit using your Smart Phone