Request to repair a damaged bin
You can request a repair to your bin online.
Depending on the type of repair, we will fix the bin at your home or organise a replacement.
Types of damage
Damage to lids and pins
If you have minor damage to the lid or pins of your bin, we will repair the bin at your home. This is a free service.
A driver will repair your bin during your next collection.
Damage to wheels
If you need to have the wheels replaced, please make sure the bin is empty before we arrive to repair it. A repair person will generally repair the wheels within 3 working days.
If we can't repair your bin
If your bin is damaged beyond repair, we will leave a card in your letterbox with more information. The bin service provider will contact you to organise when they can replace your bin.
Upsize or downsize your rubbish bin
You may be able to upsize or downsize your bins to better manage your waste. Rubbish bins are available in 80L and 120L sizes.
Only the owner can choose to upsize or downsize the bins at a property.
Cost
You will be charged $21 more per annum to upsize your rubbish bin. This fee will be added to your rates. The fee will be worked out pro rata, from when the bin is upsized.
This fee will be refunded if you downsize your bin.
Request a larger or smaller bin
To upsize or downsize your bin, please contact us.
What happens next
- We will swap your bins within 3 working days after your next collection.
- If your collection is on a Friday, please take your bin in over the weekend and leave it out on Monday for us to collect it. Please make sure it is empty.
Replace a missing, stolen or damaged bin
You can request to replace bins that are missing, stolen or damaged beyond repair. This is a free service.
Before you make a request:
- Check with your neighbours to see if they have your bin by accident.
- See if your bin has ended up further down your street.
Damaged bins must be empty before we can replace them.
Request to replace a bin
You can request a repair to your bin online.
What happens next
- We will replace your bin within 3 working days.