Report a problem with bins

Report an issue with your bins

You can notify Council online if you have an issue with your bins, such as:

• your bin was not collected
• your bin is jammed
• your bin was spilled

Report an issue with your bin

You can also contact Council directly for issues like:

• someone dumped their rubbish in your bin
• garbage or recycling truck damaged your property

What happens next?

• We will investigate your report with our bin service provider. In some situations, you may need to deal with the bin service provider directly.
• If you report rubbish dumping, we will investigate and contact the offenders as appropriate.

Report an issue with a neighbour's bins

If you have an issue with a neighbour's bins, we recommend you first contact your neighbour. Most issues can be resolved with a friendly chat.

If this doesn't work, you should contact us to make a report. Issues can include:

• bins being overfilled
• bins not brought in soon enough

What happens next?

• We will investigate your report and contact your neighbours, as appropriate.
• If the issue continues, we will send the offender a letter advising them of what further action could be taken.