Report an issue with your bins
If you are experiencing an issue with your bins or bin collection, you should contact us. Issues can include:
- your bin was spilled
- your bin has been jammed
- someone has dumped their rubbish into your bin
- your property was damaged by the garbage or recycling truck
What happens next?
- We will investigate your report with our bin service provider. In some situations, you may need to deal with the bin service provider directly.
- If you are reporting rubbish dumping, we will investigate and contact the offenders as appropriate.
Report an issue with a neighbour's bins
If you are experiencing an issue with a neighbour's bins, we recommend you first contact your neighbour. Most issues can be resolved with a friendly chat.
If this doesn't work, you should contact us to make a report. Issues can include:
- bins being overfilled
- bins not brought in soon enough
What happens next?
- We will investigate your report and contact your neighbours, as appropriate.
- If the issue continues, we will send the offender a letter advising them of what further action could be taken.