Report a problem with bins | City of Casey
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Report a problem with bins

Report an issue with your bins

If you are experiencing an issue with your bins or bin collection, you should contact us. Issues can include:

  • your bin was spilled
  • your bin has been jammed
  • someone has dumped their rubbish into your bin
  • your property was damaged by the garbage or recycling truck

What happens next?

  • We will investigate your report with our bin service provider. In some situations, you may need to deal with the bin service provider directly.
  • If you are reporting rubbish dumping, we will investigate and contact the offenders as appropriate.

Report an issue with a neighbour's bins

If you are experiencing an issue with a neighbour's bins, we recommend you first contact your neighbour. Most issues can be resolved with a friendly chat.

If this doesn't work, you should contact us to make a report. Issues can include:

  • bins being overfilled
  • bins not brought in soon enough

What happens next?

  • We will investigate your report and contact your neighbours, as appropriate.
  • If the issue continues, we will send the offender a letter advising them of what further action could be taken.
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