Before you report a missed collection:
- double-check that it is your collection day and you've put your bins out correctly for collection.
- make sure you're familiar with what you can and can't put in your bins
If you still need to make a report, you must do so within 48 hours of your collection day. To make a report, please notify us of your missed collection.
Please note: Council has a new waste and recycling contractor, Cleanaway. You may notice a difference with your bin collection times. If your bin has not been picked up, please wait until the day after your collection before you contact Council.
What happens next?
- If you report a missed collection within 48 hours of your collection day and we find that we were at fault, we will have the bin collected within 1 working day of report being received.
- Unfortunately, you cannot order an extra collection or ask for the truck to return if you missed your collection time.
If you put your bins out too late
If you failed to put your bins out on time due to unforeseen circumstances, you can contact us to find out your options:
Unforeseen circumstances can include:
- you were ill
- you were in the hospital
- you were away
If you don't have a history of missed collections, we may be able to collect your rubbish.