Skip to main content

Report a missed bin collection

Before you report a missed collection:

If you still need to make a report, you must do so after 3 pm on your collection day. The report must be made within 48 hours of your collection day. To make a report, please notify us of your missed collection.

Report a bin collection issue

What happens next?

  • If you report a missed collection within 48 hours and we find that we were at fault, we will have the bin collected within 3 business days.
  • Unfortunately, you cannot order an extra collection or ask for the truck to return if you missed your collection time.

If you put your bins out too late

If you failed to put your bins out on time due to unforeseen circumstances, you can contact us to find out your options:

Unforeseen circumstances can include:

  • you were ill
  • you were in the hospital
  • you were away

If you don't have a history of missed collections, we may be able to collect your rubbish.