Missed collection
If your hard rubbish has not been collected by Friday 3:00 pm of your collection week, please contact us:
- by phone on 9705 5200
- by email at [email protected]
Rubbish left in front of neighbours for too long
If you believe your neighbour has had a hard rubbish pile in front of their house for a long time, you should first chat to your neighbour. We find that most issues can be solved with a friendly chat.
If chatting to your neighbour has not helped, you can contact us to report the issue. We will confirm if a rubbish collection is scheduled for that address. If not, we will arrange one with the owner.
To assist with our investigation, email [email protected] the following information:
- your name and contact details
- the address where the hard rubbish pile is located
- what kind of rubbish is in the pile and how long it has been there
Report dumped rubbish on your pile
If you believe someone has dumped their waste on your existing hard rubbish pile, you should report it to us as soon as possible. The earlier you make a report, the more likely we can arrange to have your rubbish picked up at the scheduled time.
To make a report, email [email protected] the following information:
- your name and contact details
- the address where your hard rubbish pile is located
- any photos of your hard rubbish pile when you first put it out for collection