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Rates payment options

For now, rate payments for the City of Casey are still due. But Council appreciates that many people face challenges in paying their rates.  

Council will provide flexibility to affected customers where possible. If you are unable to make payments by the due dates, please contact Council as soon as possible. We'll help you make arrangements and discuss potential relief options.

Penalty interest on all current overdue accounts has been suspended until 31 December 2020.

Affected ratepayers can also submit payment plan arrangements online. Several options are also available for paying rates. These include BPAY and credit card by phone or via our website.

While our customer service counters are closed, our staff are continuing to work as usual. We are available to answer your questions by phone or email.

Your rates notice will arrive in mid-August

You will receive your rates notice around mid-August. You can find your payment options and timelines below.

If you didn't receive a rates notice

If you haven't received your rates notice, check:

  • the address you have with us is up to date
  • if you are a landlord, your rates notice may have been sent to your real estate agent
  • which payment method you are using (such as yearly or quarterly payments, or BPAY View)
  • if you have bought a new house, the rates may have been paid at settlement

You can also order a copy of your rates notice.

Pay in full

If you would like to pay your rates in full, you must pay on or before 15 February 2021.

Pay in 4 instalments

If you would like to pay your rates in 4 instalments, you must pay according to the following schedule:

  1. First instalment: on or before 30 September 2020
  2. Second instalment: on or before 30 November 2020
  3. Third instalment: on or before 1 March 2021
  4. Fourth instalment: on or before 31 May 2021

Pay in 9 instalments via direct debit

To pay in 9 instalments, you must enter a direct debit arrangement.

To enter a direct debit arrangement, please complete the Direct Debit Application form. You can also find out more information about the arrangement on the Direct Debit Service Agreement.

Applications must be received on or before close of business, 16 September 2020.

Submit your direct debit arrangement

You can submit your arrangement to us:

What happens next?

  • If your arrangement is approved, we will send you a confirmation letter in the mail within 5-10 working days. This letter will contain your payment schedule and the bank details you nominated. Please check these details to make sure we have the correct information.
  • You do not need to reapply each year to pay via direct debit. Once we have approved your direct debit arrangement, it will continue until you contact us and request a cancellation.

If you miss an instalment

If you miss your first instalment

If you miss your first instalment, you will need to pay your rates in full on or before 15 February 2021.

If you miss a later instalment

If you have paid your first instalment but miss a subsequent instalment, we will add the missing amount and any interest charges applied to the balance of your next instalment.

If you miss an instalment, make sure you repay it as soon as possible to avoid being charged more interest.