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Information on paying rates

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We appreciate that this is a very challenging time and that many in our community are experiencing hardship due to a number of factors.

While rate payments for the City of Casey are currently due, Council is aware that some people may experience challenges paying their rates, either due to our customer service counters being closed or financial hardship due to the coronavirus pandemic.

Where possible Council is providing flexibility to affected customers and encourages anyone unable to meet their payment by the due dates to contact Council as soon as possible to make arrangements and discuss potential relief options. Going forward, interest on all current overdue accounts has been suspended until 30 June 2020. Affected ratepayers can also submit payment plan arrangements online.

While our customer service counters are closed, our staff are continuing to work as usual and are available to answer your questions over the phone or email.

The majority of ratepayers already use payment options that do not require face-to-face contact including BPAY and credit card over the phone or via our website. Payment can also be made at the Post Office.

Residents who usually pay cash at the counter may also like to contact their local bank branch to find out what assistance they might be able to provide.

Those account holders paying by direct debit will continue to have their payments deducted on 28 March, April and May unless otherwise advised by the ratepayer.

The revenue from rates meets the cost of providing services and delivering capital works for the Casey community including local roads, footpaths, services for families, children, the aged, disability services, emergency management support and waste management.

Council is aware that the local business community has also been severely impacted by the pandemic, and our Economic Development team are available to speak with businesses to help navigate the support and advice available from the Federal and State Governments. Additionally, we are developing a package of local initiatives to offer support and relief to our community which will be announced soon.

With the situation changing rapidly, Council is constantly reviewing resourcing needs while ensuring the health and safety of staff and the community ,as we continue to deliver vital community services where we can.

For regular updates and reliable advice about Coronavirus, the best source is the Department of Health and Human Services (DHHS).

Our website has the latest information on how we are responding to the coronavirus pandemic. You can also visit and follow us on Facebook.