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Impacts to Council services

Father and baby

As we continue adjusting to living with COVID-19, the City of Casey community may experience some changes to Council services because of the virus. Our website will have up-to-date information on any changes, delays or disruptions to services and facilities.

As always, the health and safety of our staff and the community remain our main priority. Thank you for your patience and understanding.

On this page:

Cranbourne Customer Service Centre

The Cranbourne Customer Service Centre will be closed from today (Monday 17 January) until further notice. This is due to staff impacted by COVID-19 and isolation requirements. The Customer Service Counter at Bunjil Place remains OPEN. For more information on our opening hours and call centre, visit our Contact Us page.

Maternal Child Health:

Code Brown update: Tuesday 25 January 

Due to the ongoing impact of the COVID-19 pandemic, health services and health workforces in Victoria are experiencing significant workforce pressures that are compromising essential health service delivery. In recognition of these extreme pressures, a Code Brown was activated on 18 January 2022. 

In alignment with the Code Brown, The Department of Health and Municipal Association of Victoria has requested that maternity services and local government MCH services in Metropolitan areas prioritise all metropolitan MCH service delivery towards the youngest and most vulnerable.  The plan is to focus MCH services on: 

  • infants aged 0-8 weeks and their mothers/caregivers
  • Aboriginal infants and children of all ages
  • infants and children of all ages with additional needs or concerns, including those on the Enhanced MCH program and those with COVID-19

This short-term diversion will be effective from Friday 28 January until Friday 11 March 2022.

This means that in all metropolitan areas, MCH service delivery and consultations will be temporarily paused for older infants, children and families with no additional needs or concerns. An SMS will be issued to all impacted families. We understand that this will cause concern for many families. Please see below for the alternative supports available. 

City of Casey MCH service:

Our Maternal Child Health (MCH) service is also still currently being impacted due to staff being affected by COVID-19, and/or who are complying with testing and isolation requirements.

This reduction in available MCH staff means that some appointments will need to be rescheduled to when there is a qualified nurse available. Due to reduced capacity, there may also be a delay in admin staff members being able to return calls, but we will attend to these as quickly as possible. Additionally, the First Time Parent Groups and Sleep Settling Information Sessions are now being run online. People registered for these sessions will be contacted directly either by phone or email. 

In line with guidance from the Department of Health, our MCH service is prioritising essential services to the most vulnerable children and their families.  

We understand that parents may have concerns about missing their upcoming appointments and families are encouraged to access the following alternative supports: 

  • Call the Maternal and Child Health Line on 13 22 29. The Line is staffed 24-hours, seven-days-a-week by qualified MCH Nurses and provides confidential support and advice about the care and health of your child (from birth to school age).  
  • Contact your regular General Practitioner or other regular health professional  
  • Visit a SuperCare pharmacy, which provides 24-hour, seven-day-a-week access to healthcare advice and pharmacy services, including a FREE, on-site nursing service from 6.00 pm until 10.00 pm each night.  
  • Contact an Optometrist for vision testing
  • Contact your regular MCH service to discuss your concerns. The Central Booking Number for Casey's MCH service is 9705 5590

Child, Youth and Family Services

From Tuesday 18 January, the Cranbourne Youth Information Centre will reopen. The hours will remain as 1.30 pm - 5.15 pm, Monday to Friday.

Narre Warren remains open for specific appointments only, including youth counselling and support (by referral).  Hampton Park has now reopened and will operate from 1.30 pm - 5.15 pm, Monday to Friday.

Virtual sessions are still running; you can register your interest for these via the online booking form or by visiting the Youth Services Facebook and Instagram pages.

The YIC's can be reached on the following numbers:

Teenage School Holiday Program

Based on the number of staff currently affected by COVID-19, and/or who are complying with testing and isolation requirements, the Teenage School Holiday Program (TSHP), which started on Monday 10 January, is also being impacted. Council staff are assessing this on a day-to-day basis.

Additionally, and in line with the new density limits, some programs have been adjusted to maximise safety for staff and participants. Any changes are being communicated directly to the participants and their families. 

Anyone who is booked into the program but cannot attend due to COVID-19 will receive a full refund. 

To find out more about the TSHP visit the page on Council's website.

Waste collection

Our waste collection services are also being impacted, and we ask residents whose garden waste bins are not emptied to leave them on their nature strip for collection the following day.

Safety message:

For the safety of our staff and community, we will continue to comply with all COVID Safe requirements and are working hard to maintain our services with as little disruption as possible throughout this time. 

If you have any questions, please contact customer service on 9705 5200 or via email at You can also reach us via the ‘live chat’ button on the bottom right of your screen.


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