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Maternal and Child Health Services

Service disruption update: Tuesday 25 January

On top of existing disruptions caused by limited staff availability (due to isolation), our Maternal Child Health (MCH) service has been further impacted by the Department of Health’s Pandemic Code Brown announcement.

It has been requested that maternity services and local government MCH services in Metropolitan areas prioritise all metropolitan MCH service delivery towards the youngest and most vulnerable. 

This means that in all metropolitan areas, MCH service delivery and consultations will be temporarily paused for older infants, children and families with no additional needs or concerns.

This short-term diversion will be effective from Friday 28 January until Friday 11 March 2022.

Impacted families will receive a call.

Our plan is to focus MCH services on: 

  • infants aged 0-8 weeks and their mothers/caregivers
  • Aboriginal infants and children of all ages
  • infants and children of all ages with additional needs or concerns, including those on the Enhanced MCH program and those with COVID-19

We understand that this will cause concern for many families and thank you in advance for your patience and understanding as we work with limited staff.

Please see below for the alternative supports available.

Available supports

The First Time Parent Groups and Sleep Settling Information Sessions are now being run online. People who have registered for these sessions will be contacted directly either by phone or email. 

Other alternative options for people are:

  • Call the Maternal and Child Health Line on 13 22 29. The line is staffed 24-hours, seven-days-a-week by qualified MCH Nurses and provides confidential support and advice about the care and health of your child (from birth to school age).
  • Contact your regular General Practitioner or other regular health professional.
  • Visit a SuperCare pharmacy, which provides 24-hour, seven-day-a-week access to healthcare advice and pharmacy services, including a FREE, on-site nursing service from 6 - 10.00 pm each night.
  • Contact an Optometrist for vision testing.
  •  Contact your regular MCH service to discuss your concerns. The Central Booking Number for Casey's MCH service is 9705 5590.

You can also read more about other impacts to Council services due to COVID-19.

On this page: 

About Casey's MCH services

The Maternal and Child Health (MCH) Service is a free program provided to support your family with information and child health, wellbeing and developmental checks from birth to 6 years of age.

Once your baby is born

Your hospital will notify our MCH service of your baby’s birth.

We will contact you to arrange the date and time of your first appointment. The first appointment is usually held in your own home, and following appointments are held at your local MCH centre. If you have recently moved into the City of Casey, please call 9705 5590 to make a booking with one of our nurses.

MCH nurses often work with families using interpreters. This is a free service to the family. The hospital will inform our service if an interpreter is required, or it is available on request.

    Our recommended schedule of visits

    The City of Casey provides over 10 'Key Age and Stage' visits.

    For your first appointment, we will visit you in your home. We will make this appointment for you and you will receive an SMS reminder. Most families will visit a MCH centre for later visits. An SMS text message appointment reminder will be sent to you in the days leading up to each of your MCH Centre bookings.  

    The City of Casey MCH Service provides 10 ‘Key Age and Stage Visits':

    During your visits

    At each nurse appointment you can talk about your concerns or ask questions about your child and your parenting experience. The nurse will check your child's health, growth and development, including hearing, vision, speech, and fine and gross motor skills.

    The MCH nurse can give you information about parenting and children, including:

    • infant feeding and nutrition,

    • sleep and settling strategies,

    • child behaviour and development,

    • family health and wellbeing, and

    • support for the emotional wellbeing of new parents.

    Make a booking to see a nurse

    To see a MCH nurse you need to make an appointment first by calling 9705 5590 during business hours (Mon - Fri, 8:30am - 5pm).

    You can also send an email for general enquiries.

    Explore Casey's 'Baby Steps' tool

    Casey has a dedicated website for first-time parents called 'Baby Steps'. Use the tool to guide you through your child's first years. 

    Visit Baby Steps

    Maternal and Child Health programs

    First time parent groups

    All first-time parents will be invited to join a group with other first-time parents in Casey.

    A range of parenting topics are discussed at the sessions, which are held in the morning and afternoon, once a week, for four to five weeks. First Time Parent Groups sessions are currently being run online.

    For more information or to make a booking, speak with your MCH nurse or call 9705 5590.

    Enhanced Maternal and Child Health Services

    The Enhanced Maternal and Child Health Service (EMCH) provides in-home support to families who are experiencing significant early parenting difficulties.

    Some issues that can impact their ability to cope with being a parent include:

    • understanding child behaviour
    • skills and knowledge for raising a child
    • attachment concerns
    • isolation
    • mental health concerns for either parent
    • family violence
    • or drug and alcohol concerns.

    Referrals into this program can be made by the hospital, your GP or your local MCH nurse. The child being referred into the program must be aged 3 years or younger. If you think you require this service, please consult your MCH nurse.

    Sleep and settling

    Most parents experience challenges when it comes to their child’s sleep. These challenges are quite normal but sometimes additional assistance may be required.

    Our Sleep and Settling program is available via referral. A member of this team can offer you a group information session, or in some situations a visit to your home to provide you with strategies around sleep and settling.  Please call 9705 5590 or speak with your nurse for a referral.

    Breastfeeding support

    Our breastfeeding support service is currently via appointment only. Please call 9705 5590 or speak with your nurse to book an appointment.

    For immediate support, the Australian Breastfeeding Association Counselling Service is available 7 days a week by calling 1800 686 268

    Contact numbers


    • Your General Practitioner
    • Maternal & Child Health Line – 13 22 29 (available 24 hours)
    • Poisons Information Centre 13 11 26
    • Children’s Hospital (Royal) 03 9345 5522
    • Child Protection Crisis Line 13 12 78
    • Parent Line 13 22 89


    • Child Safety Centre (RCH) 03 345 5085
    • Dental Health Services Victoria (Royal Dental Hospital)
    • Kidsafe - 03 9427 1008
      Kidsafe is an independent, non-profit, organisation dedicated to the prevention of unintentional death and injury to children through education, advocacy and research.
    • Koori Maternity ServicesBunurong Health Service  (located in Dandenong) - 9794 5933. 
      This State Government program offers flexible, inclusive, culturally appropriate pregnancy and postnatal care to Aboriginal and Torres Strait Islander women in Victoria.
    • PANDA - 1300 726 306 
      Monday – Friday 9am – 7.30pm
      National Perinatal Mental Health Helpline for women, men and their families affected by perinatal mental illness.

    • Child Protection Crisis Line – 131 279
      A child in need of protection is a child who has suffered or is likely to suffer significant harm as a result of abuse or neglect, and there is no one to protect them. If you believe that a child is in need of protection please call the Child Protection Crisis Line.

    • inTouch Multicultural Centre Against Family Violence - 8413 6800  
      Monday - Friday, 9am-5pm
      Gives voice and provides culturally sensitive services, state-wide, to meet the needs of women and children from Culturally and Linguistically Diverse backgrounds (CALD) backgrounds affected by domestic violence. 
    • Safe Steps Family Violence Response Centre - 9322 3555 or 1800 015 188
      A 24-hour phone line service for women and children experiencing violence and abuse from a partner or ex-partner, another family member or someone close to them.

    • Early Parenting Centres

    Have you found the information you were looking for?