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Make a complaint

You can submit a complaint online about:

  • a City of Casey staff member
  • the quality of a service provided, an action taken, or decision made by the City of Casey or its contractor
  • a delay or failure in providing a service, taking an action, or a decision made by the City of Casey or its contractor

Please include as much detail as possible about the issue to help us resolve it quickly for you.

We will respond to your complaint in line with our Customer Service Charter.

If your complaint is not resolved

You can ask a department manager to review your complaint if you believe it has not been resolved. The manager will aim to reach a resolution within 28 days.

Requesting an external review

You can request an external review of your complaint at any stage in this process. To do this, you can contact the Victorian Ombudsman on 9613 6222.

Report an issue and general feedback

You can report an issue such as problems with trees or drains.

You can also leave feedback at any time by clicking on the green feedback button. This is on the bottom right hand side of your screen.