Book a hard rubbish collection

Book Online

What can I include for collection? How can I book? When will my rubbish be collected? Frequently asked questions (FAQ)

What can I include for collection?

Your hard rubbish must be:

A maximum of three cubic metres of acceptable rubbish.

Safely lifted by two people (maximum of 30kg).

No item can be longer than 1.5 metres.

Acceptable hard rubbish

You must separate your rubbish into four piles:

1. Garden waste 2. Mattresses 3. Metal and tools 4. General

  • Five tied bundles of vines, cuttings and branches
  • Three logs (max weight: 30kg each; max diameter: 15cm)
  • One tree stump (max weight: 30kg each; max diameter: 15cm)
  • Timber (up to 12 pieces, neatly stacked)
  • Up to six mattresses of any size
  • Bed frames of any material and size (in a separate pile from any mattresses)
  • Scrap metal no longer than 1.5 metres
  • Small car parts, lawnmowers and tools
  • Car tyres (up to four) 
  • Whitegoods (with doors removed)  
  • Empty paint tins (lids removed)
  • Household furniture (electrical appliances, toys, pots, crockery etc.)
  • Carpet/underlay (up to three rolls)
  • Baby seats and capsules with straps removed
  • Mirrors/windows (securely wrapped in cardboard and marked "Glass")

Unacceptable hard rubbish

You cannot include the below items as part of your hard rubbish collection. To find out how to dispose of them, please see the Where can I dispose of? webpage.

Batteries

Building materials and rubble (soil, bricks and concrete)

 

Fence panels/ fencing timber

Gas bottles and
fire extinguishers

Coil springs

Car bodies

Domestic waste/green waste in plastic bags

Barbed wire

Chemicals or empty containers

Asbestos sheeting or products

Renovation materials (plasterboard, fibreboard (MDF), cupboard and bench materials)

Unwrapped or broken glass


How can I book?

Book Online

Or contact Cleanaway on 9729 9100.

Casey residents can book up to two collections per property each calendar year. To find out how many collections you have left, please contact Cleanaway on 9729 9100.

When will my rubbish be collected?

When booking, you can choose the week your rubbish will be collected. We need at least 5 days' notice to collect your rubbish, so unfortunately last minute bookings are not possible.

You will receive an SMS reminder the Friday before your collection week. Place your rubbish out for collection after you receive this SMS reminder.

If your rubbish has not been collected by Friday 3:00 pm of your collection week, please contact Council.

Frequently asked questions (FAQ)

You can cancel your hard rubbish collection booking up until the Friday before your collection week. To cancel your booking, please contact Cleanaway on 9729 9100.

Cleanaway have full-time operators who try to make phone bookings as quick and easy as possible. In times of high demand, you may be on hold for a little while.

To avoid any delay, book your hard rubbish collection online.

When you book a hard rubbish collection online, you must inform us what kind of rubbish you plan to have collected. Cleanaway will use this information to send the right truck to pick up your rubbish. 

We cannot collect items longer than 1.5 metres because the width of the trucks are only 1.5 metres.

To find out how else you can dispose of bulky rubbish, see 'How else can I dispose of my unwanted items?' below.

Please see the Where can I dispose of? webpage for a list of places to dispose of items that you cannot include in your hard rubbish collection.

Charities and opportunity shops (op shops) can also be a great place to donate unwanted items, such as:

  • furniture
  • clothes
  • kitchen items
  • toys

If your items are in good condition they may be useful to someone else.

To find your nearest charity or op shop, see the Donating your goods page on the National Association of Charitable Recycling Organisations Inc. (NACRO) website.

For more information, please contact Council.