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COVID-19 support for CALD community and local businesses

The City of Casey is committed to supporting local businesses to stay open, and to culturally and linguistically diverse (CALD) community groups to keep celebrating their culture throughout these challenging times.

This page provides information about COVIDSafe practices, available support and resources. 

To assist with community awareness, the above message from City of Casey's Cheif Executive Officer, Glenn Patterson has been translated into the following languages:


Victorian Entertainment Program:

Victorian Dining Program:

Restrictions Easing and Business Stimulation Package

The Victorian Government has announced a major stimulus injection to help businesses. To support CALD businesses, we have provided translated information bulletins which also provide more information about the recent developments.

Online information session

To acknowledge the impact of COVID-19 on businesses community and share insights, the team of COVIDSafe Officers hosted a collaborative online session to hear from various guests, including:

  • Minister Shaun Leane MP
  • Dr. Nadia Chaves, CoHealth Infectious Disease Specialist
  • Commissioner Andrew Crisp APM, Emergency Management Victoria
  • Dr Vivienne Nguyen Chairperson of the Victorian Multicultural Commission

Watch the online information session recording on our YouTube channel with a playlist of translated videos also available.


General process 

1. Businesses must have a COVIDSafe Plan

The COVID Safe Plan has been developed to support businesses with maintaining COVID Safe workplaces and ensure they know what to do if they have a confirmed case of COVID-19.

What is included in the COVIDSafe Plan?

  1. Practicing physical distancing.
  2. Wear a face mask.
  3. Practice good hygiene.
  4. Keep records and act quickly if workers become unwell.
  5. Avoid interactions in enclosed spaces.
  6. Create workforce bubbles.

Displaying the COVIDSafe Plan

A COVID Safe Plan should be printed, completed, and kept on-site at the workplace where it is easy to find.

To support the community to having a covid safe plan, covid safe officers may be attending your workplace to view and support you in creating your COVIDSafe plans.

Download COVIDSafe Plan template 

Translated COVIDSafe Plans

Get a free review of your COVIDSafe Plan

The Victorian Government is offering a free, independent review of your COVIDSafe Plan to ensure it is up to date and reflects the current COVIDSafe settings.

Email [email protected] with the following:

  • business name
  • contact name and number 

More information: COVIDSafe Review (flyer)

2. Businesses must use QR code services

All Victorian businesses and community venues must register for and display a Victorian QR Code for anyone attending the venue to check-in. 

A  physical workplace register must also be made available for those unable to use QR codes.

This applies to workers, volunteers, customers, contractors, and all people attending the venue for any reason.

For more information, view the State Government COVID-19 website.

QR Code Check-In business resources:

3. COVIDSafe Program supporting businesses and CALD communities 

Video with translated subtitles: 

The COVIDSafe Program will help businesses and culturally and linguistically diverse community groups navigate essential COVIDSafe directions. This includes having our COVIDSafe Project Officers conduct visits throughout Casey to provide support and information where required.

Brandon Cester COVIDSafe Project Officer Sadia Ali  COVIDSafe Project Officer Vinod
COVIDSafe Project Officer
Brandon picture Sadia Ali Vinod

    Contact us 

    If you would like any of this information sent out directly or have any questions, please feel free to contact us on 9705 5200 or email us at [email protected]


    The following additional resources are also available.

    COVIDSafe Settings Updates

    COVID-19 vaccinations

    Talking to customers

    Preventing infectious workplaces


    Signs, Posters, and Fact Sheets

    Cleaning Guidelines:

    Posters and Signs

    Record Keeping

    Staff Health questionnaire