Residents receive rates reminder

Issued Monday 12 February 2018

The City of Casey is successfully trialling a new rates reminder program this year, which will see a large percentage of rate payers receive digital reminders ahead of their rates due date.

This week, Council has begun issuing approximately 16,000 text messages to remind rate payers who elected to pay the amount in full, of the impending due date on Thursday 15 February 2018.

The text messages include online links to the rates payment page as well as to an online instalment arrangement form.

For those residents who were unable to pay the full sum on the due date, Council also offered the option to make payments through agreed instalments, up to 30 June 2018.

City of Casey Chief Financial Officer Andrew Davis said the new trial was part of an effort to ease the pressure of paying rates and offer a friendly reminder to residents before their due date.

“Council is aware that the notion of paying rates can be accompanied by some stress, and these reminders, as well as the option to pay through instalments will hopefully ease some of that pressure,” he said.

“This is the first instance that Council has trialled a mass text message reminder of this scale, and we are pleased with the outcome of this so far.”

Each year, Council offers three rate payment options, including the choice to pay in full by the due date, by four instalments or by nine monthly instalments.

If you wish to discuss your rates notice, you can ring Council on 9705 5200, or alternatively visit Bunjil Place or Council’s Customer Service Centre at Cranbourne Park Shopping Centre.

For more information, visit the Paying your Rates webpage.