A high performing organisation | City of Casey
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A high performing organisation

Objective 3: A high performing organisation

The City of Casey strives to be an efficient and effective organisation. Council is focused on innovation and continuous improvement to transform the way we deliver services to our community.
We aim to optimise the use of technology and digital solutions, and will focus on our customers to create a seamless customer experience.

Our 2021 Community Outcomes

Strategies Strategic indicators
A leader in applying technology and innovation
  • Data analytics and visualisations used across critical services
  • Use of open standards and common platforms
  • Increase in Council transactions available through digital channels
An efficient and effective customer focussed Council with sufficient resources to meet priorities
  • The technology that is delivered supports our staff to deliver efficient and effective services
  • Ease of customer interaction with council measured through the Net Easy Score
  • Community Satisfaction Survey results for Customer Service
  • Improved staff Culture and Engagement scores
  • Expenses per head of municipal population
  • Employees are empowered to initiate and contribute ideas and are supported by leaders to deliver on community outcomes
  • Employees are change agile and committed to living our values
  • Employees are treated fairly, have equal access to opportunities and resources and can contribute fully to the City of Casey's success

Related Strategic Plans