Efficient and effective, customer focused | City of Casey
Skip to main content

Efficient and effective, customer focused

Objective 8 - An efficient and effective, customer focused Council with sufficient resources to meet priorities

“Open and honest communication and real consultation on what residents want and need in their area.”

Female, 29-38, Casey Next.

“An accountable, visible and transparent Council, as well as democratic.”

Male, 49-58, Casey Next.

The City of Casey is already a destination, particularly for sports and leisure, with many high-quality facilities that are loved by residents and visitors to Casey. Council will continue to focus on enhancing and growing these facilities and opportunities, as well as facilitating and supporting events and programs that bring communities together.

a thriving place logoan inclusive place logoa healthy place logoa place with opportunities logo

Our 2021 Community Outcomes

Strategies Strategic indicators
8.1 We are a customer focused organisation that delivers an exceptional customer service experience
  • Ease of customer interaction with council measured through the Net Easy Score
  • Community Satisfaction Survey results for Customer Service
  • Community Satisfaction Survey overall results
8.2 We have an engaged workforce that delivers on our commitments to the community
  • Culture and Engagement Scores
8.3 We manage our assets and finances sustainably and responsibly
  • Expenses per head of municipal population

Our 2018-2019 actions

Actions Due date
8.1.4 Adopt a Customer Experience Strategy to deliver an exceptional and consistent user experience across all contact channels 30 Jun 2019
8.2.2 Deliver a range of professional development and workplace culture initiatives to support a high performing workforce  30 Jun 2019
8.3.2 Revise the Asset Management Plans based on the 2017/18 review to ensure that assets are fit for purpose and sustainable 30 Jun 2019
8.3.3 Undertake service and capital works planning to identify long-term resource requirements to deliver the agreed services at the best value to the community 30 Jun 2019

Related Strategic Plans