Driven by community needs | City of Casey
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Driven by community needs

Objective 3 - A Council whose services and facilities are driven by community needs

“A community that encompasses and recognises the vibrancy of cultures contained, with facilities to support an ageing population.”

Male, 29-38, Casey Next.

“A city where a fair distruption of facilities has occurred, not top heavy in the more affluent areas.”

Female, 49-58, Casey Next.

As the community continues to grow, it is important that Council has a robust understanding of community needs through research and ongoing dialogue. This will ensure that services and facilities are delivered and maintained appropriately and equitably.

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Our 2021 Community Outcomes

Strategies Strategic indicators
3.1 Our community informs decisions and monitors delivery of our services and facilities
  • Community Satisfaction Survey results for community engagement and consultation
  • The Community Taskforce is engaged in monitoring the delivery of the Council Plan
3.2 We use data, research and community input to design and improve our services
  • Community satisfaction with Council services
  • Utilisation rates of Council facilities and services
3.3 We make our decisions regarding service delivery clear and transparent to the community
  • Decisions made by Council are clear and transparent to participants in service review consultations

Our 2018-2019 actions

Actions Due date
3.1.3 Provide community engagement opportunities to influence the delivery of services 30 Jun 2019
3.2.3 Develop and implement a plan to measure utilisation in priority Council facilities 30 Jun 2019
3.2.4 Provide performance information for services provided to the community in an online dashboard 31 Dec 2019
3.2.5 Develop and implement a plan to measure satisfaction with priority Council facilities 30 Jun 2019
3.3.2 Deliver the Service Review Program to measure satisfaction and ensure services are meeting community need 30 Jun 2019

Related Strategic Plans