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Customer service and payments

Information on this page:

Customer service centres

Due to lockdown restrictions, our face-to-face customer service centres at Bunjil Place and Cranbourne Park Shopping Centre are closed.

If you would like to speak with a customer service operator, please call 9705 5200 or you can visit our website.  

Planning and building enquires

Planning and building assistance continue to be provided remotely by staff Monday to Friday 9.00 am to 5.00 pm.

Please note: currently, Council can only provide electronic copies of planning and building plans. We cannot send printed copies.

You can access planning services or access building services online or via phone on 9705 5200.

Rates payments

You are still able to pay your rates online or by taking your paperwork to your local post office.

We are aware that there will be some people in our community who may be experiencing financial hardship due to the coronavirus pandemic. Council can provide assistance and you may be eligible for a rates payment plan.

Pet registration payments

This year, in light of COVID-19, Council extended the due date for Animal Registration Renewal from 10 April to 30 June.

Payments are now overdue. Notifications are being sent to owners of animals who have not renewed their registration. If you do not pay the renewal you may receive a fine.

Service of subpoenas and other legal documents

Registered post to our postal address will meet the rules of service. If you need to serve Council with a subpoena or other legal documents, you can post them to PO Box 1000 Narre Warren, Victoria 3805.

Council meetings

Council meetings are being held, however members of the public are not able to attend during this time. Council meetings can still be viewed via the live stream on the City of Casey Facebook page, and you can also view upcoming agendas.

Avoiding COVID-19 scams

Unfortunately, scammers are taking advantage of the spread of coronavirus. They exploit and play on the fears of consumers across Australia.

Scammers can:

  • sell fake coronavirus-related products online
  • use fake emails or text messages to try and get personal data
  • send phishing emails and phone calls impersonating:
    • the World Health Organisation
    • government authorities
    • legitimate businesses — including travel agents and telecommunications companies

If you think you have been scammed, you can make a report on Scamwatch. You can also find more information on where to get help.