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Customer service & payments

Customer Service Centres

The City of Casey will be complying with new restrictions announced by the Prime Minister today, including the ban on non-essential gatherings of 100 people or more in indoor spaces and 500 people in outdoor areas, which became effective immediately.

As a result of these new restrictions, and to ensure the health and safety of our employees, we have decided to temporarily close our face-to-face Customer Service Centres. 

From 5.00 pm 18 March 2020, the Customer Service Centres located at the Cranbourne Park Shopping Centre and Bunjil Place will temporarily close until further notice.

For more information on this, please view our latest media statement.


We appreciate that this is a very challenging time and that many in our community are experiencing hardship due to a number of factors.

While rate payments for the City of Casey are currently due, Council is aware that some people may experience challenges paying their rates, either due to our Customer Service counters being closed or financial hardship due to the Coronavirus pandemic.

Where possible Council is providing flexibility to affected customers and encourages anyone unable to meet their payment by the due dates to contact Council as soon as possible to make arrangements and discuss potential relief options.

Going forward, interest on all current overdue accounts has been suspended until 30 June 2020.

Affected ratepayers can also submit payment plan arrangements online - just visit our Rates Payment Plan page.

While our customer service counters are closed, our staff are continuing to work as usual and are available to answer your questions over the phone or email.

A number of options are also available for paying rates including BPAY and credit card over the phone or via our website.

See our latest media statement for more information.


If you normally pay your Council fees, including pet registration and rates, in person, you can visit Australia Post with your notice and pay that way.

You can also phone our Customer Service Centre on 9705 5200.