We are following the Victorian Government’s advice on managing and responding to coronavirus (COVID-19).
View the City of Casey latest statement on the temporary closure of our customer service centres.
Information about the virus and the symptoms should be monitored via the Department of Health and Human Services (DHHS). If you need a translator for the DHHS, first call 131 450, then request the hotline on 1800 675 398.
To find your local fever clinic, please find information via Monash Health.
We are currently still operating normally while monitoring the situation and acting upon the advice of the Australian Government Department of Health. Plans are in place to enable our staff to transition to working remotely if required.
Emergency relief packages
The Victorian Government announced several assistance packages to help individuals and businesses affected by the coronavirus. More information is available on the Government’s website about Emergency Relief packages for Victorians who need it most and Economic Survival packages to support businesses and jobs.
The emergency relief packages are for people in mandatory self-isolation who have little or no food and no network of family and friends to support them.
Advice for businesses
Council understands that business needs will change during this time and has set up a Business Helpline to provide support.
The helpline will guide businesses through the different information and relief packages available from the Federal and State governments. Our officers will also personalise Council's response on a case by case basis.
Please call 9705 5200 and ask for one of our Economic Development officers.
You can also visit the Casey Cardinia Region website for more information on local business support during the coronavirus outbreak.
Information on coronavirus restrictions on City of Casey services and facilities is available in languages other than English.
We have translated resources available in these languages:
- Coronavirus update Dari ﻣﻌﻠوﻣﺎت ﺟدﯾد ﻣرﺑوط ﺑﮫ ﮐوروﻧ ﺎ واﯾرس
- Coronavirus update Hazaragi اطﻼع رﺳﺎﻧﯽ واﯾرس ﮐروﻧﺎ
- Coronavirua update Punjabi ਕਰੋਨਾਵਾਇਰਸ ਸੰਬੰਧੀ ਅਪਡੇਟ
- Coronavirus update Chinese 冠状病毒最新动态
- Coronavirus update Sinhalese
How will the outbreak of COVID-19 affect the services I am currently receiving from Council?
There have been several changes to some of Council's services and we will update this page, as well as our Facebook page, to inform our community of these. However, if you are directly impacted a Council officer will be in touch with you. Changes to our services include Maternal and Child Health, our customer service centres and the needle exchange program. To find out more visit the 'Family and Community Services page.
Have Casey events been cancelled?
Several events over the coming months have been either cancelled or postponed, and are being reviewed as per advice received from DHHS. You can view a full list of which events have been cancelled across the City of Casey.
Will Casey's citizenship ceremonies proceed, and if not, how long will they be postponed?
The City of Casey will not host any upcoming citizenship ceremonies until further notice. If you have registered to participate in an upcoming citizenship ceremony at Bunjil Place, you will be directly contacted.
If you have enquires regarding the scheduling of a new ceremony or alternatives in gaining your citizenship certificate please contact the Department of Home Affairs on 131 881.
How will venues and leisure facilities across the City of Casey be affected?
Most of Casey’s facilities are now closed. Victorian State Government has implemented a shutdown of all non-essential activity across our state to combat the spread of Coronavirus until further notice.
What happens to my gym membership with the closure at Casey ARC, Casey RACE and Endeavour Hills Leisure Centre?
Your membership has been automatically placed on free suspension for the duration of the lockdown. You won’t be charged and you do not need to contact the centre as this has been applied automatically.
Will customer service centres remain open?
As a result of new restrictions and to ensure the health and safety of our employees, we have decided to temporarily close our face-to-face customer service centres. You can still contact Council by phone or online and our Customer Service officers are still working.
If the customer service centres are closed, how can I pay my rates?
We understand that this is a challenging time and that some people in our community may be uncertain about how to pay their rates with the closure of our customer service counters, or may be experiencing financial hardship due to the Coronavirus pandemic. See the Customer Service and Payments section for more information on how you can pay your rates and assistance Council can provide.
What do I do if I make payments in person?
With the recent temporary close of our face-to-face customer service centres at Bunjil Place and Cranbourne Park Shopping Centre, we now ask that our residents either visit the City of Casey website to complete their transactions online, or phone us on 9705 5200 for assistance from one of our customer service operators. You can also pay your rates and pet registration via your local post office, just make sure you have all of your paperwork with you.
Will council meetings still proceed?
Council meetings will proceed as planned, however, as a result of the latest advice from the Prime Minister on Wednesday 18 March, we have decided to close these to the public. You can view upcoming agendas and watch the live stream on the City of Casey Facebook.
If I receive in-home care, will I still be able to access these services?
The City of Casey is continuing to offer its in home care services, however, if these do become impacted, we will directly notify our clients.
Will the meals-on-wheels service be affected?
The City of Casey is continuing to offer the meals on wheels service, however, if this does become impacted, we will directly notify our clients.
Will Waste services still be operating as usual?
Yes, the waste services will continue to operate as normal. In Victoria, the collection of waste is considered an essential service, and this will continue to be a priority for the City of Casey.
What happens to the sharps container exchange program with the temporary closure of the Customer Service Centres?
As a result of the customer service centre temporary closures, the sharps container exchange program has been modified. For the foreseeable future, the program will only be a sharps container provision service. If you have a full container we ask that you hold on to these until business as usual resumes, however, we can provide you with a new container. When you are in need of a new container, please phone us and a Customer Service operator will coordinate an appropriate time for our Environmental Health team to drop this at your home.
What do I do if I pay my animal registration in person?
If you normally pay your animal registration, you either pay this online or via Australia Post.
Is Family Day Care still operating as usual and do they have spaces if my child can't attend school?
Yes, Family Day Care is still running but with some changes to their services. School aged children and kinder kids can attend Family Day Care if there is capacity. Please check with your Family Day Care Educator if they have space, or phone Customer Service on 9705 5200.
Are public immunisations still available?
Yes, public immunisations session are still available. However, Council have made several changes to public immunisation sessions to ensure the health and safety of community members and staff. Please ensure you regularly check the immunisations page on our website for updates.
Are Maternal and Child Health services still running as usual?
The City of Casey's Maternal and Child Health service is continuing to operate with restrictions as recommended by the Department of Health and Human Services to prevent the spread of Coronavirus (COVID-19). Home visits and centre visits will be replaced by telephone and electronic consultations with Maternal and Child Health (MCH) and Saturday MCH sessions are cancelled until further notice. Our First Time Parent Groups and other group activities are also suspended until further notice. Lactation support to help with breastfeeding will be available by telephone/electronic appointment only. Casey's MCH nurses will get in contact if you had an upcoming appointment, or if you are otherwise directly impacted. To get in touch, you can phone Casey's MCH line on 9705 5590. You can also phone Maternal Child Healthline on 13 22 29 for extra assistance.
Have parks and playgrounds been closed?
All playgrounds, outdoor gym/fitness equipment and skate parks throughout Casey have been closed until further notices. Council is in the process of erecting signage at affected facilities.
What do I do if I see people disobeying the rules and social distancing measures?
To report non-compliance, people need to contact the COVID hotline (1800 675 398) and select #4. This is then triaged by police and responded to based on priority.