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See Council's latest advice on COVID-19.

Community resources during coronavirus pandemic

This is a challenging time for many in the community. Whatever your situation, there are resources available to support you during this difficult time. Local providers have changed the way they deliver services for the safety of Casey residents. Many services are now online or provided through telephone hotlines.

The information below is current and accurate but may change without notice. Please call service providers to confirm what’s available to you.   
 

Coronavirus testing at Fountain Gate

A mobile coronavirus testing site is now located at Westfield Fountain Gate. 

The Victorian Government is urging people with mild symptoms to visit the mobile testing site, which is manned by doctors, nurses and pathology staff.

For information visit the Department of Health and Human Services website
 

Type of services available

Community information and support services

Many organisations support Casey residents, including:

  • emergency relief
  • information
  • financial help
  • counselling support
  • referrals
  • financial counselling

Cranbourne Community Information and Support

Phone: (03) 5996 3333
Address: 156 Sladen Street, Cranbourne
Operating hours: Monday to Friday, 9.30 am - 4 pm
Cranbourne ISS website

Services include:

  • emergency relief and other services to those who need it

All emergency relief interviews, counselling and financial counselling support will be delivered via phone or email.

Casey North Community Information and Support Service

Phone: (03) 9705 6699
Address: Suite 2/30-32 Verdun Drive, Narre Warren
Operating hours: Monday, Tuesday, Thursday and Friday 9.30 am - 4.30 pm, Wednesday noon till late
Casey North Community ISS website

Services include:

  • emergency relief for people in immediate financial crisis
  • referrals to other relevant services for those who need it
  • counselling and financial counselling

Services will be provided over the phone.

The Andrews Centre (Endeavour Ministries)

Phone: (03) 9700 4944
Address: 2-6 Hanna Drive, Endeavour Hills
Operating hours: Monday to Friday, 10 am - 2 pm 
The Andrews Centre website

Services only available for people in Doveton and Endeavour Hills:

  • crisis support for food, financial assistance and a food co-operative
  • also provides legal and psychological counselling

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Emergency food relief

Emergency Care Packages are available for Victorians in mandatory self-isolation who have little or no food and no network of family and friends to support them.

To access an Emergency Care Package, please call the Department of Health and Human Services (DHHS) COVID-19 Hotline on 1800 675 398.

There are also emergency relief services delivered by community organisations. These services help people with immediate basic needs in times of crisis.

Adra Café

Phone: 0425 747 866
Email: mealcreations@hotmail.com
Address: Narre Warren Mechanics Institute, 59 Webb Street, Narre Warren
Operating hours: Sunday 4.30 pm - 6.00 pm

Phone orders for food hampers collection in Narre Warren North or home delivery

BAPS Australia (Bochasanwasi Shri Akshar Purushottam Swaminarayan Sanstha)  Phone: 0451 104 236
Address: Delivery only
Operating hours: 7 days, delivered after 6pm   
BAPS website
Services include: 
•    home delivery of fresh vegetarian meals    

Bk 2 Basics

Phone: 0435 765 682
Address: 4/54-60 Vesper Drive, Narre Warren
Operating Hours:  7 days, 10.00 am - 4.00 pm
Bk 2 Basics website

Services include:

  • food hampers

Doveton Neighbourhood and Learning Centre

Phone: 9791 1449
Address: Oak Avenue, Doveton
Operating hours: Wednesday to Friday, 9.30 am - 2.00 pm by appointment
Dovetone Neighbourhood and Learning Centre website

Services include:

  • food hampers 

Gethsemane Church Charity

Phone: 0404 875 647
Address: 1/8 Smethurst Street, Cranbourne
Operating hours: 7 days, 6.00am – 9.30pm
Email: kerriganlabrooy@bigpond.com

Services include:

  • home delivery of takeaway meals and food hampers

Manna 4 life

Phone: 0412 111 461
Address: Oaks Avenue, Doveton
Operating hours:  Tuesday 7.00 pm - 8.00 pm
Manna 4 life website 

Services include:

  • takeaway meals

Transit Soup Kitchen

Phone: 0438 398 594
Address: delivery only
Operating hours: Only on Wednesdays
Transit Soup Kitchen website

Services include:

  • food hampers home delivery

Sikh Volunteers

Phone: 0423 359 279
Address: delivery only
Operating hours: 7 days, order before 12.00pm
Sikh Volunteers website

Services include:

  • home delivery of takeaway meals  

Salvos Cranbourne

Phone: (03) 5995 0133
Address: 1 New Holland Drive, Cranbourne
Operating hours: Monday to Friday, 9.00 am - 3.00 pm
Salvation Army website

Services include:

  • food hampers
  • tents and sleeping bags
  • pick up or home delivery

Theodora’s Cheerful Givers

Phone: 0413 807 763
Address: delivery only, $5 to driver to cover the fuel
Operating hours: Monday to Friday, 10.00 am - 4.00 pm
Theodora's Cheerful Givers 

Services include:

  • home delivery of food hampers

Hampton Park Uniting Church

Phone: 9799 7994
Address: 1 Coral Drive, Hampton Park 3976
Email: narrehamptonparkuc@bigpond.com 
Operating Hours: Thursday mornings
Hampton Park Uniting Church website

Services include:  

  • Food parcels — by phone appointment only. Collection at Hampton Park Uniting Church. 

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Housing and homelessness

People may experience homelessness or risk being homeless due to coronavirus. Housing service providers deliver support, including crisis accommodation and affordable housing.

WAYSS Housing Support

Phone: (03) 9791 6111
Address: 20 Princes Highway (PO Box 3) Dandenong VIC 3175
WAYSS website

Services include:

  • Providing information and advice on your housing options
  • Referring you to accommodation vacancies and other support services
  • Assisting you to complete applications for housing 
  • Helping you access money for bond loans and essential supplies you may need
  • Support for people who have experienced family violence to access safe, secure and affordable housing 

The Berwick office is currently closed. Please phone the Dandenong office for an intake assessment.  

ERMHA (Eastern Regions Mental Health Association) Community Connections

Phone: (03) 9706 7388
Address: Level 1, Building G, 45 Assembly Drive, Dandenong South
ERMHA website

For people at risk of homelessness or who identify as being homeless.

Currently providing services over the phone.

Mission Australia Housing

Phone: 1800 269 672
Email: housingenquiries@missionaustralia.com.au
Mission Australia Housing website

Provides support for people at risk of homelessness.

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Rent relief grants

Rent relief grants are available for Victorians experiencing rental hardship as a result of coronavirus. 
Private rental tenants can apply for a one-off rent relief payment of up to $2000 under the Victorian Government's rental assistance fund. 

Family violence support

There may be an increased risk of family violence, as more people stay at home to reduce the spread of coronavirus.

Services are still operating to help women and children in family violence situations, including crisis accommodation.

In an emergency

Call 000 if in immediate danger.

WAYSS Women’s Integrated Services

Phone: (03) 9767 6111
Address:  20 Princes Highway (PO Box 3) Dandenong VIC 3175
WAYSS Women’s Integrated Services website

Services include:

  • access to crisis accommodation
  • information on longer-term housing options
  • information and support
  • making a safety plan for you and your family
  • referring you to services you might need, including:
    • counselling
    • essential supplies
    • health services
    • legal advice
    • support to attend court hearings.

Currently offering a phone-based service.

Safe Steps: Family Violence Response Centre (24 hours)

Phone: 1800 015 188
Safe Steps website

Services include:

  • a crisis response phoneline
  • emergency accommodation, counselling and other support services

1800 RESPECT  (24 hours)

Phone: 1800RESPECT (1800 737 732)
For an interpreter, call 131 450 first

Services include:

  • crisis phoneline
  • confidential support services, counselling and information
  • referrals for sexual assault and family violence

InTouch Multicultural Centre Against Family Violence Service

Phone: 1800 755 988
InTouch website

Supports women and children from Culturally and Linguistically Diverse (CALD) backgrounds who are experiencing or have experienced family violence.

Djirra: Aboriginal and Torres Strait Island Service

Phone: 1800 105 303
Djirra website

Services include:

  • legal and non-legal support to Aboriginal people who are experiencing or have experienced family violence

With Respect: LGBTIQ+ Service

Phone: 1800 542 847
With Respect website

Supports LGBTIQ+ communities and their families who are experiencing or have experienced family violence or intimate partner violence

 

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Financial and legal support

You may experience significant changes to your financial and employment status as a result of coronavirus.

The Australian Government is providing financial help, including:

  • income support payments
  • payments to support households
  • temporary early release of superannuation

Visit the Treasury website for more information.

Peninsula Community Legal Service

Phone: (03) 9783 3600
Email: pclc@pclc.org.au
Address: Bella Centre, Suite 12 33-39 High Street, Cranbourne Vic 3977

Services include:

  • Free and confidential legal advice for those who are in need by telephone 
  • Housing-related support including homeless and tenancy support  

Springvale Monash Community Legal Service

Phone: (03) 9038 8002
Address: Suite 1, level 2, 64 Victor Crescent, Narre Warren VIC 3805

Services include:

  • free and confidential legal help over the phone
  • offering a duty lawyer service for the Dandenong Magistrates Court over the phone

Victoria Legal Aid

Phone: 1300 792 387
Operating hours: Monday to Friday, 9 am - 5 pm 
Victoria Legal Aid live chat

Services include

  • free and confidential legal advice on issues over the phone and on live chat

Services Australia

Service Australia provides information and services to help if you’re affected by coronavirus (COVID-19). You can also register to claim a Centrelink payment.

Further financial support for people affected by coronavirus

  • Services Australia will pay a temporary $550 Coronavirus Supplement every fortnight. Payments begin from 27 April 2020 if you’re eligible.
  • Service Australia will also pay a one-off $750 Economic Support Payment from 31 March 2020. These extra payments will go to those who received a previous payment or who hold an eligible concession card from 12 March 2020 to 13 April 2020.
    • Please note: eligible people can receive only one Economic Support Payment. This is regardless of other payments they're receiving. The person must live in Australia to be eligible.
  • Service Australia will also expand eligibility for some payments and make them easier to claim. A one-off Crisis Payment is available if you’re in severe financial hardship and either:
    • need to self-isolate
    • are caring for someone self-isolating.
  • A Crisis Payment equals one week of your base income support payment.
  • A second $750 Economic Support Payment is available from 13 July 2020. This is if you’re getting an eligible payment or have an eligible concession card on 10 July 2020. You won’t get this payment if you’re getting the Coronavirus Supplement.

You can find more information on the Services Australia website.

Legal services are available if you experience difficulties with:

  • understanding your rights regarding:
    • employment
    • housing tenancy
    • parenting and contact arrangements
    • disputes over refunds for cancelled events or travel plans
  • racism because of perceptions about where the virus came from
  • other legal matters due to the coronavirus outbreak

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Alcohol and drug support services

You may experience issues with alcohol and drug use under the complexity of the coronavirus outbreak. Please seek support from the alcohol and drug support services.

SECADA Drug and Alcohol Recovery Support 

Phone: 1800 142 536
Email: secada@semphn.org.au

SECADA is a group of several alcohol and drug agencies across the City of Greater Dandenong, City of Casey and Cardinia Shire. 

SECADA partner agencies are:

  • Monash Health
  • Odyssey House
  • Taskforce
  • Windana
  • Youth Support and Advocacy Service (YSAS)

SECADA offers a variety of services:

  • provides support to reduce alcohol and other drug use
  • improves physical and mental health
  • reconnects people back to their families and community

SECADA has a centralised intake system. Please phone SECADA for an intake assessment to access services.

Narcotics Anonymous Australia (24 hours)

Phone: 1300 652 820

Narcotics Anonymous brings people together in a supportive group to discuss issues around drug abuse. There are some changes to how regular meetings are run.

Please phone the organisation for more information.

Alcoholics Anonymous

Phone: 1300 222 222

Alcoholics Anonymous provides a phone service and connection for alcoholics and problem drinkers. AA holds regular self-help groups for those who want to overcome their issues with alcohol.

Meetings are now held via Zoom. 

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Mental health support

It is important to seek help if you’re feeling overwhelmed. Speaking with friends or family can help as they can appreciate how you’re feeling.

There are also several mental health services you can access online or over the phone. You can connect directly with a health professional such as your GP, a psychologist, or other mental health professional.

The Australian Red Cross has launched a free hotline to provide support and community connection to people who are feeling socially isolated as a result of COVID-19.

Register online to receive a phone call, or call the 'COVID CONNECT' hotline on 1800 733  276.

In an emergency

Please call ‘000’ if you or someone you know is in danger and need an immediate response.

If you need immediate help but it’s not an emergency, you can call the following helplines. These helplines offer free, 24/7 phone-based crisis support and counselling:

Online and phone-based services

ERMHA – Eastern Regions Mental Health Association

Phone: 1300 376 421

ERMHA provides services for people facing challenges from disability, mental illness, trauma or substance abuse.

Beyond Blue (24 hours)

Phone: 1300 224 636

People who are hearing impaired can contact Beyond Blue by phone using the National Relay Service.

For non-English speakers, call TIS 131 450, then call 1300 224 636.

This service listens, provides information and advice and refers people to further services.

Beyond Blue also hosts some interactive group support forums.

MindSpot – Coronavirus (COVID-19)

Phone: 1800 614 434
Operating hours: Monday to Friday 8 am - 8 pm, Saturday 8 am - 6 pm 
MindSpot website

MindSpot is a free digital mental health service – the first of its kind in Australia. The service provides assessment and treatment for symptoms of anxiety and depression. It’s available by phone or online.

Contact this service for:

  • coronavirus information
  • helpful links
  • resources for tips on coping with infectious diseases 

Kidsline (24 hours)

Phone: 1800 551 800
Kidsline website

Provides free, private and confidential phone and online counselling for young people aged 5 to 25.

MensLine (24 hours)

Phone: 1300 789 978
MensLine website

Provides a telephone and online counselling service for men with emotional health and relational concerns.

General mental health services

General Practitioners

If you have concerns about your mental health, a good place to start is to speak with your GP. GPs can provide initial assessment and treatment for common problems, such as depression and anxiety. They can also refer you to other mental health practitioners, such as psychiatrists and psychologists. These practitioners can provide further treatment and support.

Psychiatrists

Psychiatrists are medical doctors who specialise in the diagnosis and treatment of mental illnesses:

  • They can conduct medical and psychiatric assessments for more serious mental health conditions. They prescribe medication and can also provide psychological therapy.
  • You need a GP referral to see a psychiatrist. You can claim rebates via Medicare.

Psychologists

  • Psychologists have specific training in psychological assessment, counselling and psychological therapies. They can help people deal with a range of mental health problems like:
    • depression
    • anxiety
    • relationship problems
    • phobias
    • substance abuse
    • grief
  • A psychologist can talk with people and look at any underlying issues that may affect wellbeing. They can also discuss more constructive ways of thinking about and managing issues.
  • Your GP can prepare a Mental Health Plan for you to attend up to 10 sessions per year with a Medicare registered psychologist. There is usually only a small gap fee for these sessions. 

Telehealth Mental Health Services

Phone: 1300 886 007
Operating hours: Monday to Friday, 9 am - 5 pm

Medicare made some telehealth mental health services bulk-billable from 13 March 2020 to 30 September 2020. Eligible people can access services through videoconferencing or telephone instead of attending a face-to-face session.

You should check with your GP to see if you will be eligible to access these new telehealth services. You will need to set up a telehealth login to access.

More information on bulk-billed telehealth services can be found on the Health website.

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Sexual, reproductive, maternal and child health

Women already face significant barriers to accessing sexual and reproductive health services. This includes for contraception, termination, as well as pre and postnatal care. COVID-19 has created extra layers of complexity to this.

Sexual and reproductive health services are essential and are still available to support women during COVID-19.

In an emergency

Call '000' if in immediate danger. 

Contraception, pregnancy options and sexual health services

1800 My Options

Phone: 1800 696 784
National Relay Service: 1800 555 660
For an interpreter, call 13 14 50 first
1800 My Options website

Services include:

  • Government-funded comprehensive information
  • Referrals for all sexual and reproductive health services, including clinical support and counselling

Family Planning Victoria

Phone: 1800 013 952
Family Planning Victoria website
Translated resources available

Information, support and advice:

  • Contraceptive services (IUD, the pill, implants etc.)
  • Medical abortion, abortion options and referral
  • Pregnancy testing, fertility advice and referral
  • Sexual health (breast health cervical health, menstrual conditions, STIs etc.)

Pregnancy, birth and breastfeeding information

City of Casey Maternal and Child Health Line

Phone: 9705 5590

Services include:

  • Central booking line for MCH appointments, now done online via telephone and electronic consultations
  • Casey's free online tool Baby Steps is designed to equip first-time parents with a guide to their child's first years.

Maternal and Child Health Line (24 hours)

Phone: 13 22 29
Maternal and Child Health Website (Vic)

Services include:

  • Information and advice about the care and health of your child (from birth to school age).

    When you call, qualified maternal and child health nurses can discuss your concerns about child health and nutrition, breastfeeding, your own health and any parenting issues.

Australian Breastfeeding Association

Phone: 1800 686 268

Breastfeeding counselling service.

Harmony Alliance

Pregnancy and COVID-19 fact sheets

Available in English, Arabic, Dari, Chinese, Vietnamese, Nepalese, Punjabi, Hazaragi, Thai, Karen, Korean.

Royal Women’s Hospital

Advice for pregnant women on COVID-19

Information on pregnancy, feeding your baby and reducing your risk.

Emergency and crisis support

1800 Respect

 

Phone: 1800 RESPECT (1800 737 732)
For an interpreter, call 13 14 50 first
1800 RESPECT website

Services include:

  • Crisis phoneline
  • Confidential support services, counselling and information
  • Referrals for sexual assault and family violence

Sexual Assault Crisis Line (SACL)

 

Phone: 1800 806 292
Operating hours: From 5 pm to 9 am the following day, all day, every day.
SACL website

Services:

  • After hours phone service for crisis counselling support, information and advocacy for people living in Victoria.

Support for children

Kids Helpline

Phone: 1800 55 1800

Services include:

  • Free, private and confidential phone counselling specifically for young people aged between 5 and 25 years.

Headspace National Youth Mental Health Foundation

Phone: 1800 650 890 or chat online (individual or group chat on set topics)

Services include:

  • Mental health support for 12-25 year olds.

Parent Line

Phone: 13 22 89

Services include:

  • A phone service for parents and carers of children from birth to 18 years old
  • Confidential and anonymous counselling and support on any issues to do with parenting and your relationship with your child
  • Connection to services in your location

Parenting support and talking to your child about COVID-19

Coronavirus disease (COVID-19) advice for healthy parenting
Produced by WHO

Helping children cope with stress during the 2019-nCOV outbreak
Produced by WHO

How to talk to your child about coronavirus 2019 (COVID-19)
Produced by UNICEF

My Hero is You, Storybook for Children on COVID-19
Produced by Inter Agency Standing Committee

Available in 14 languages.

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Translated resources

The DHHS has translated information on coronavirus. Translations are available for people from different cultures or who speak English as a second language.

If you’re concerned about coronavirus, please check symptoms via the DHHS. If you need an interpreter first call 131 450, then request the hotline on 1800 675 398 (24 hours).

For translations on coronavirus, visit the DHHS website.

Translations are available in the following languages:

  • Amharic
  • Arabic
  • Assyrian
  • Bengali
  • Burmese
  • Chinese – simplified and traditional
  • Chaldean
  • Chin
  • Croatian
  • Dari
  • Dinka
  • English
  • Filipino
  • French
  • Greek
  • Gujarati
  • Hazaragi
  • Hindi
  • Indonesian
  • Italian
  • Japanese
  • Karen
  • Khmer
  • Korean
  • Macedonian
  • Maltese
  • Nepali
  • Nuer
  • Oromo
  • Pashto
  • Persian (Farsi)
  • Polish
  • Portuguese
  • Punjabi
  • Russian
  • Serbian
  • Sinhalese
  • Somali
  • Spanish
  • Swahili
  • Tamil
  • Thai
  • Tigrinya
  • Turkish
  • Urdu
  • Vietnamese
  • Zomi

Information relating to health and well-being during the coronavirus pandemic is also available in many languages. These translated health resources are produced by the Centre of Culture, Ethnicity and Health, which is funded by the DHHS. 
For more information, please visit the Health Translations website.

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Refugees and persons seeking asylum support

Refugees and people seeking asylum can face extra barriers to accessing services. There are specialist services for these vulnerable people living in Casey.

Please view translated resources for information around coronavirus in languages other than English.

Australian Red Cross Dandenong

Phone: (03) 8327 7370
Address: Level 1, 280 Thomas Street, Dandenong 3175
Operating hours: Monday to Friday, 9 am - 5 pm

Services include:

  • emergency relief for refugees or migrants who cannot access any other support
  • help for those experiencing financial hardship
  • provisions for food, transport, vouchers, medicines, healthcare, education services

Friends of Refugees

Phone: (03) 9574 6291
Address: 1D Parsons Ave, Springvale 3174

Services include:

  • material aid, household furniture and food provisions for refugees and people seeking asylum
  • items delivered to their door

Please call the office to arrange the service.

Catholic Care Refugee and Asylum seeker Support

Phone: (03) 9287 5555
Address: 32 Princes Highway Dandenong, 3175

Services include:

  • housing support for families seeking asylum
  • financial support for expenses such as tenancy, bills and food
  • connection to other support services.

This service is delivered via phone and video conferencing.      

Southern Migrant and Refugee Centre

Phone: (03) 9767 1900
Address: 39 Clow St Dandenong VIC, 3175

Services include:

  • Settlement and specialised intensive support for refugees
  • Youth and family support
  • Culturally responsive direct care
  • Domestic assistance for vulnerable older CALD refugees and migrants 
  • Carer support including monitoring and referrals to respite care 

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Aged, disability and carer support

You may experience hardship due to the strict self-isolation measures and the extra demands of being a carer for your family. There are resources available for emergency respite.

For people 65 years or over (50 for aboriginal and Torres strait islanders)

  • Visit the My Aged Care (MAC) website to enquire about extra support and services they might need during this time.
  • More information about MAC, including contact details, can be found under Aged and Disability Care.

For people under 65 years (or 50 years for Aboriginal and Torres Strait Islanders) who are not NDIS eligible

Free COVID-19 support line for senior Australians

This support line is for senior Australians, their families and carers. They can now call a dedicated free support line aimed at supporting the mental health of those affected by the spread of COVID-19.

This initiative is in partnership with:

  • the Council on Ageing Australia (COTA)
  • National Seniors Australia
  • the Older Persons Advocacy Network (OPAN)
  • Dementia Australia

The phone line will be staffed with advisers who can offer practical help and advice.

The support line will operate Monday to Friday from 8.30 am to 6 pm, except public holidays.

Please call the COVID-19 support line on 1800 171 866.

Alfred Health Carer emergency respite
(24 hours)

Phone: 1800 052 222
Alfred Health Carer website

Provides emergency respite, information and resources, to assist carers in their role when in crisis.

Carer Gateway

Phone: 1800 422 737 (advice line)
Operating hours:  Monday to Friday, 8 am - 6 pm

Provides information on emergency respite, phone counselling and support for carers' payments.

Carers Victoria

Phone: 1800 514 845
Operating hours: Monday to Friday, 8.30 am - 5 pm 
Carers Victoria website

Carers Victoria maintains essential services for carers, including:

  • the telephone advisory line
  • the NDIS advisory service
  • telephone and skype counselling
  • emergency respite
  • other carer support services such as purchasing goods and equipment.

National Disability Insurance Scheme (NDIS)

Phone: 1800 800 110
Operating hours: Monday to Friday, 8 am - 8 pm
Contact NDIS

If you are an NDIS participant and you need extra support, contact the NDIS to request a plan review. If necessary, you could also contact the support coordinator or the providers who usually deliver services to you.

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Businesses in Casey

Businesses can find support or financial assistance available during the COVID-19 pandemic by using the Victorian Government's new finder tool

The City of Casey has set up the Casey Business Helpline to provide individual and tailored support for local businesses during the pandemic. 

The helpline provides businesses with information on relief packages available from both Federal and State Governments. 

To contact the Casey Business Helpline, please call 9705 5200 and ask for one of our Economic Development officers. 

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