To cancel your pet's registration:
You must visit a customer service centre if want us to refund your registration fee.
Eligibility for refunds
You will receive a full refund of your pet registration fee if your pet passed away before 10 June of the year you registered them.
You will receive a 50% refund if your pet passed away after 10 June but before 10 October of the year you registered them.
If you were the owner of a restricted breed, menacing or dangerous dog you must provide a death certificate for us to process your refund.
To process the refund, you must visit a customer service centre.
Update your microchipping details
Please make sure you notify your microchipping provider to update their register.
Surrender your pet
If you wish to surrender your pet, you can take it to your nearest Council pound.
If you are unable to take your pet to the pound, please contact us. We will pick your pet up within 7 days. You will be required to fill in a surrender form when an officer collects your pet.
You will not receive a refund on your registration if you surrender your pet.