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Aged and Disability Service Review

Royal Commission into Aged Care Quality and Safety 

On Friday 26 February 2021, the final report of the Royal Commission into Aged Care Quality and Safety was released, with 148 wide-ranging recommendations for the fundamental reform of the aged care system. 

Council welcomes the report and is working through the details to understand how the recommendations will impact the delivery of our services. 

Casey supports changes that put an end to the substandard practices the Royal Commission has uncovered, including abuse, neglect and exploitation. Council wholeheartedly supports changes that focus on the safety, health and wellbeing of older people and puts their needs / preferences first. 

Council also welcomes the Commonwealth Government’s announcement of $450 million funding to support significant reform of the aged care system and their commitment to increase the number of home care packages in the 2020-21 Federal Budget. 

What this means for Council’s Aged and Disability Service Review 

We have started analysing the recommendations from the Royal Commission into aged care. The focus is on understanding changes that may directly impact our Community Care services and clients. Council is also eager to understand the changes that will occur in the broader aged care sector, including how to best support Casey’s ageing population. 

Current capacity issues  

Another key area for the review is examining the challenges Council is currently experiencing in the delivery of Community Care services to existing clients.  

Due to a growing ageing population with significant support needs, Council’s Community Care service is facing unprecedented demand. This is compounded by: 

  • The unique challenges COVID-19 presented 
  • An industry-wide workforce shortage 
  • Inadequate Federal funding to deliver the volume of services needed, and; 
  • A limited number of local providers delivering the same type (or range) of community care services currently provided by Council. 

Demand management  

We are advocating to the Commonwealth Government for more funding so we can better meet the local demand for services. 

We are reviewing our services to determine the areas where we have an ability to make improvements and find efficiencies.  

As Council’s Domestic Assistance service is at capacity, we are not able to currently accept referrals for this service. Instead, we are supporting new clients who want this service to find alternative providers. 

We are also looking at how we can assist clients with higher needs to access services more appropriate for their requirements. 

In doing so, we can continue to deliver basic levels of services to new clients seeking support. 

Next steps for the review 

There will be extensive engagement during the year to seek feedback on ways we can support older residents and people living with a disability. This is to ensure they enjoy a good quality of life, access quality support and services, exercise choice, and remain connected to their community. 

The review is also exploring service improvements, testing different service models, and looking at ways to attract more providers to Casey to give residents more choice regarding their preferred services. 

Aged and Disability Service Delivery Review (background)

Prior to the Royal Commission into Aged Care Quality and Safety -  and as a response to the Commonwealth Government’s Aged and Disability reforms - Council had begun reviewing its role in delivering aged and disability services. 

With the number of clients seeking Council’s services significantly increasing every week, it is critical that Council understands the needs of the community, the resources and funding required to meet that need, and Council’s capacity to deliver those services. 

In 2020, resources allocated to Council’s Aged and Disability Service Review were redirected to support Casey residents, who receive aged and disability services during the COVID-19 pandemic.   

The review recommenced in December 2020 and will further be informed by the Royal Commission’s recommendations and subsequent response from the Commonwealth Government. 


If you have any questions about the review, please contact the City of Casey on 9705 5444.

Time frames for the review

2019 The first stage of the review is complete
Late 2019 Council endorsed the next stage of the review

Further work, testing and implementation to occur









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