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Aged and Disability Service Delivery Review

In 2019, Council completed stage one of the review of the Community Care unit that delivers Casey’s aged and disability services. The review will enable Council to make informed decisions about its role in delivering these services. The review commenced in response to the Commonwealth reforms in the aged and disability sectors.

The Commonwealth Aged and Disability Reforms

The Commonwealth Government began introducing changes as a result of findings that indicated:

  • the aged care system is hard to navigate. The quality of service providers was mixed – there is limited choice and high costs.
  • the aged care system will struggle to keep up with the demands of an ageing population.
  • the disability system was inadequate and not working.

The aims of the Commonwealth Aged and Disability Reforms are to:

  • enhance consumer choice and control
  • simplify the entry points and how consumers navigate the systems
  • make services more competitive, innovative and efficient

Casey's Aged and Disability Service Delivery Review

Victorian councils are exploring how to respond to the Commonwealth reforms. At this stage the specific details of the changes are unknown. Council is looking at the best options for Casey residents that are older and/or living with a disability.

Stage one of the review focused on:

  • the needs of older residents and people living with a disability now and into the future
  • the availability of service providers to meet the community’s needs
  • whether community members have access to the services and support they need

The first stage of the review engaged residents through a community reference group. This ensured the voice and experiences of the community were included in the review.

The review's guiding principle

Guiding the review is the principle that ‘no one will be left behind’. The City of Casey will ensure that all aged people and people with a disability have access to support and services. This includes the most vulnerable and marginalised community members.

Next steps

On 3 December Council agreed to begin the next stage of the review in response to the reforms. Council will consider Casey’s role in delivering these services whilst ensuring the best outcome for the community. The next stage of the review will:

  • investigate ways to attract more service providers to the City of Casey. We also hope to enhance local aged and disability service provision options.
  • address barriers experienced by the community in having access to support and services.
  • explore different models of service delivery. This is to best meet consumer needs now and in the future.
  • define Council’s role as a safety net for Casey’s most vulnerable residents. We want our community to have access to support and services to live the life they wish to live.
  • explore roles for Council to support residents who are older or living with a disability.

This work will occur over the next 2.5 years and is in line with funding received from the Commonwealth till 30 June 2022. It may lead to Council making changes to or reducing the number of service activities currently delivered.

Council will keep Community Care consumers and residents informed of its progress. Opportunities for feedback will be available throughout the review.

Community Care consumers will continue to receive high-quality service. There are no changes to Community Care services at this stage.

Time frames for the review

2019 The first stage of the review is complete
Late 2019 Council endorsed the next stage of the review

Further work, testing and implementation to occur


If you have any questions about the review, please contact the City of Casey on 9705 5444.


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