Emergency information

Page content: Key emergency contactsAn introduction to emergenciesHow can you be prepared for an emergency?Plan and prepare! | What can you do during an emergency? 

Key emergency contacts

Emergency: For ALL life-threatening emergencies call Triple Zero (000).

National Relay Service

If you are deaf, hard of hearing or have a speech impairment, contact 132 500 through the National Relay Service:

  • TTY users phone 106 then ask for 132 500
  • Speak and Listen users phone 1800 555 727 then ask for 132 500
  • Internet relay users connect to the NRS then ask for 132 500

An introduction to emergencies

What is an emergency?

Emergencies can happen at any time and are often unexpected. The City of Casey, like most places, is more prone to some types of emergencies than others, for instance bushfire and flood.

According to the Emergency Management Act 1986, “emergency” means an emergency due to the actual or imminent occurrence of an event which in any way endangers or threatens to endanger the safety or health of any person in Victoria or which destroys or damages, or threatens to destroy or damage, any property in Victoria or endangers or threatens to endanger the environment or an element of the environment in Victoria.

What is emergency management?

Emergency Management in Victoria includes more than just responding to emergencies and disasters. Emergency management also involves developing plans to respond to, and minimise, the effects of emergencies.

What is the City of Casey responsible for?

The City of Casey is not an emergency service. Local government plays a critical role in coordinating resources at the local level and working closely with emergency agencies to plan for, respond to and assist communities to recover from emergencies.  

The City of Casey chairs a Municipal Emergency Management Planning Committee with representatives including Council officers, Victoria State Emergency Service, Country Fire Authority, Victoria Police, Department of Human Services, Red Cross, Ambulance Victoria, Department of Education and Early Childhood, VicRoads, Wireless Institute Civil Emergency Network, Department of Environment & Primary Industries and community representation to develop and maintain planning for emergencies at the local level. 

How can you be prepared for an emergency?

Be ready!

The City of Casey and emergency services can assist you in the event of an emergency; there are also things you can do to ensure the safety of your family, house or business.

Being prepared for an emergency can save lives and enable you and your loved ones to get back on your feet more quickly. Emergencies and disasters can happen at any time, sometimes with little or no warning. Are you and your community prepared?

These websites can help you be prepared for an emergency:          

Plan and prepare!

Resources to help you plan and prepare for emergencies. 

A resilient Casey

Emergency Response - A resilient Casey booklet (484kb)

For bushfires

For floods, storms, quakes and tsunamis

For hot weather and heatwaves

Get insured

If your home is insured, make sure it is insured for building and contents. Contact your insurance company to discuss if you are adequately insured and that you are covered for emergency situations such as fire and flood. If your home and contents are not insured properly you will not be able to claim compensation for damage resulting from an emergency.

For further information see Insurance Council website.

Advice for seniors

Advice for people with a disability

Information in languages other than English

To assist people from multicultural communities, important information is available in a number of languages:

Information in Auslan

With one in six Australians affected by hearing loss, it is essential that everyone has a way to access bushfire safety information and warnings. The following videos are presented in Auslan (Australian Sign Language). CFA information in languages other than English. 

Advice for businesses

Children and young people in emergencies

Animals in emergencies

Other useful links

What can you do during an emergency?

Keep informed and up to date!

Weather updates:                                        


Bushfires and incidents; to stay aware of local fire conditions you can:

  • Call the Victorian Bushfire Information Line 1800 240 667.
  • Listen to regular fire updates on an official emergency broadcaster.
  • Follow the CFA on Twitter (@CFA_Updates) or Facebook.
  • View more information about DEPI planned burns on public land.

For Floods, storms, quakes and tsunamis (large scale emergencies only):

Call the VICSES Information Line on 1300 VICSES (that's 1300 842 737). This service is only available during large-scale emergencies.

National Relay Service - If you are deaf, hard of hearing or have a speech impairment, contact the VICSES Information Line through the National Relay Service:

  • TTY users phone 133 677 then ask for 1300 842 737
  • Speak and Listen users phone 1300 555 727 then ask for 1300 842 737

Road closures:                                             

Radio stations:                                             

Travel warning information: