Paying your rates

City of Casey rates notices will be arriving in letterboxes in August 2016.

Keep an eye out for your notice, and contact Customer Service on 9705 5200 if you do not receive yours by 1 September 2016.

Rates payment options

There are three payment options available. You can choose one of the following:

  1. In full on or before 15 February 2017

  2. By four instalments:
    • First instalment must be paid on or before 30 September 2016
    • Second instalment must be paid on or before 30 November 2016
    • Third instalment must be paid on or before 28 February 2017 and
    • Fourth instalment must be paid on or before 31 May 2017
    OR

  3. By nine monthly instalments, through a monthly direct debit arrangement, commencing in September 2016 and concluding in May 2017.

How does rate capping work?

View the video How does rate capping work? from Municipal Association of Victoria (MAV) below.

Frequently asked questions

Has the promised 2.5% rate cap been applied to your rates bill?

Yes

Does Council get more money when your property value goes up?

No

Why isn't my rate bill 2.5% more than last year?

The 2.5% rate cap applies to the average of all rateable properties in your municipality and does not include waste charges or the fire services property levy, both of which collect revenue for the State Government.

Has Council increased the market value of my property to get more rates revenue from me?

Council does not receive extra money if your property valuation increases. Some ratepayers will pay less than the 2.5% cap and others will pay more, but the overall general rates collected by the council won't exceed the rate cap.

Calculating your rates

General rates at the City of Casey are calculated by multiplying the CIV (Capital Improved Value) by the rate in the dollar. The rate in the dollar for the 2016/2017 financial year is .003113245. For example if the CIV of your property is $500,000 you would simply multiply the rate in the dollar (.003113245 ) by the CIV ($500,000). In this case the General rates would be $1,556.62. If it is a residential property with a dwelling a garbage charge will apply and the charge applied will depend on the size of the bin. Council’s most popular bin size is a 120 litre bin with a green waste and recycling at a cost for 2016/2017 of $307.00.

Payment methods

Post Office

Pay at the post office, before the due date. Bring your rates notice intact.

Post

Post your instalment or full payment to:

City of Casey
PO Box 5034
Hallam 3803

Allow sufficient time for delivery to avoid any penalty for late payment.

B-Pay

Paying from your cheque, savings or credit card account. Please quote your Biller code of 8995 and our customer reference number found on your rate notice. Remember that B-Pay is available through most online banking services.

B-PAY View

Sign up to BPAY View today.

  1. Log into your online banking.
  2. Look for the BPAY View or View Bills section.
  3. Register each rate notice by entering the City of Casey biller code: 8995 and the BPAY View Registration Number.

Your next rate notice will be automatically sent to your online banking account.

You'll be notified when your next rate notice arrives by email, or SMS, depending on your preference and financial institution.

To find the list of other organisations who offer BPAY View, visit the BPAY website.

View the BPAY View brochure (440kb).

Post Billpay

Present this notice intact with your payment at any Post Office or

Pay via the internet at the postbillpay website or by phone on 13 18 16. Payment can be made by credit card (MasterCard or Visa). Please quote your Billpay Code of 9179 and our reference number as indicated in the Postbillpay box found on your rate notice.

Direct Debit

Direct Debit by nine monthly instalments commencing on 28 September each year and concluding on 28 May the following year. Applications must be received by Council on or before 10 September each year and it is the responsibility of the ratepayer to ensure sufficient funds are available in the nominated account.

Direct Debit Application Form (166kb)
Direct Debit Service Agreement (15kb)

Credit Card Phone Payment

Phone 1300 665 200 to make your payment using your Mastercard or Visa. This service is available 24 hours from most touch-tone phones.

Pay online

Payments can be made from valid credit cards (we accept Visa, Visa Debit, Mastercard or Mastercard Debit) via SecurePay.

You will need a valid email address to make a payment using SecurePay.

Make your rates payment online via SecurePay.

Please note: Remember to use all 8 digits of your reference number. You can pay either your total rates amount or your installment. Payments are processed in real time and you will be able to print out a confirmation number for your records. Your credit card details are not retained on any database or file.

Where is my reference number?
Your reference number is located next to the BPay symbol on your rates notice

Where is my CVV number?
Your CVV number is the last three digits on the back of your credit or debit card.

City of Casey Customer Service Centres

Cash, cheque, money order or EFTPOS. Please note there is no extra cash facility with EFTPOS. View the locations of Customer service centres.

Concessions

View eligible concessions.

Special Payment Arrangements

If you think you may have difficulty paying your rates, please contact Customer service immediately or before the payment is due to discuss more suitable methods of payment. You can also apply for a alteration to your payment schedule under the Financial Hardship policy.