Managing Unreasonable Complainant Conduct Policy

Responsibility - Legal Services

Managing Unreasonable Complainant Conduct Policy (61kb)

Purpose

This policy guides Council’s management of Unreasonable Complainant Conduct to minimise the risks inherent in such conduct in a manner which is both reasonable and proportionate.

Scope

This policy covers UCC across the full range of Council services and via all communication channels, including but not limited to face to face, telephone, mail, email, letters to the media, and social media.