Issued Thursday 8 March 2018
The City of Casey has continued to position itself as one of the state’s most innovative Councils, working to strengthen its transition towards becoming a Smart City. At its Council Meeting on 6 March 2018, Casey voted to commence a transformation program designed to advance the organisation’s business processes and associated technological systems.
City of Casey Mayor Cr Geoff Ablett said the transformation program will enhance the work already undertaken to develop our digital services, ultimately providing an even better experience for our residents.
“Our current systems are outdated, they run on technology that is costly to maintain and result in a substantial amount of manual handling by officers due to the fact that they don’t integrate or share data with one another”, said the Mayor.
“The fact is, if we choose to do nothing it will cost us more money to maintain the systems and processes we currently have. In the last ten years we have seen amazing new technology arrive on to the market. Our residents deserve the opportunity to benefit from this technology, and our Council will depend on it to absorb rate capping and growth pressures.
“Over the next 20 years our population will grow to over 500,000, the equivalent of Tasmania or the ACT. We need systems that can grow with our population”.
The program will deliver streamlined, simplified, automated business processes, along with a modern business and applications landscape that supports a Digital Casey, Smart Cities, and a focus on Customer Experience. This will enable the organisation to continue to deliver its services to the fastgrowing population, in a way that is financially sustainable in the long-term.
Smart Cities Portfolio holder Cr Sam Aziz said we cannot cut corners. Council has a responsibility for managing children’s health records, sensitive financial information, customer’s disability details and businesses’ commercial information. We take this responsibility very seriously and demand that this information is held securely and transmitted safely. This confidence costs money, but it is worth it to maintain integrity and keep the trust of our community.
“This is a logical decision of Council, but if we are truly committed to striving to achieve our vision of creating Australia’s most liveable city, it is paramount that we equip ourselves with the processes and systems that will allow us to properly evolve,” said Cr Aziz.
The transformation program is expected to take up to seven years to complete. The first year of the program will focus on introducing foundational platforms, with subsequent years to concentrate on streamlining and integrating business processes, improving organisational capability, and ensuring that the business is enabled by contemporary technology approaches.