Council Shows Strong Results in Customer Satisfaction Survey

Issued Monday 5 June 2017

The City of Casey has outperformed the state wide averages in the 2017 Customer Satisfaction Survey, with Council again receiving its best score for Customer Service.

Council scored well above the state average in six of the seven categories, with one category (community consultation) coming in on par with the state average. Council also recorded well above the average for all seven categories when compared to other metropolitan interface Councils.

Mayor of City of Casey Councillor Sam Aziz said the survey results are encouraging and follow on from Council’s positive performance recorded as part of the Know Your Council services comparison at the end of last year.

“We are pleased to see that Council has again excelled in the customer service category recording a score of 72, with 33 per cent of survey respondents rating Council’s customer service as ‘very good’, and a further 37 per cent rating the service as ‘good”, said the Mayor.

The condition of sealed local roads at a score of 64 was also the highest rating to date for Council and significantly higher than the interface and state-wide Council averages of 59 and 53 respectively.

“It is particularly pleasing that the community can distinguish between local roads and arterial roads. Council will soon be advocating strongly to the State Government for attention on our arterial roads, as increasing traffic volumes are brought to a standstill every day during peak hour.

“With the exponential level of growth we are seeing in our municipality and the prospect of the City being home to more than half a million residents by 2041, it is crucial that we are responding to and managing our infrastructure such as the roads to a high quality to meet these pressures.

“As a Council, we’re conscious that effective consultation with the community is essential and we’ve recently expanded the work we do in this area to improve our approach, through the implementation of the People’s Panel and Casey Next projects.

“Community feedback is vital when it comes to providing and improving services for our City. We will now use this feedback and reflect on how we can continue to strengthen these areas even further.”

 Performance Measures
Casey 2017
Interface 2017
State-wide 2017
Overall Performance
61
60
59
Community Consultation
55
53
55
Advocacy
58
54
54
Making Community Decisions
57
55
54
Sealed Local Roads
64
59
53
Customer Service
72
69
69
Overall Council Direction
56
53
53
Average of measures
60
58
57