Services for new residents

Thank you for choosing our municipality as your new home. Welcome to the neighbourhood!

The City of Casey is a wonderful place to live, with a great range of facilities, events and services available to residents.

To assist you to familiarise yourself with the area we have made it easier for you to locate useful information about Council services, leisure and recreation facilities, libraries and other essential services. Council has translated content in languages other than English.

Casey is a diverse, vibrant and multicultural city and remains one of the fastest growing regions in Australia with its current population approximately 283,000 (as at December 2014) and the projected population to be 459,000 by 2036. Casey is the eighth fastest-growing municipality in Australia and the third fastest-growing municipality in Victoria behind Wyndham and Whittlesea. Visit our Demographics webpage to see just how fast the City of Casey is growing.

If you would like further information please contact Customer Service on 9705 5200, visit us at one of our Customer Service Centres or email your enquiry to and our friendly staff will gladly answer any questions you have.

At City of Casey we are committed to continuing to improve services across the municipality and we welcome any feedback . If you have feedback or would like to make a service request please complete our online form.

Welcome to new residents

Once you've moved into the area, here are some key things we recommend you do.

Moving house

You can use our online forms to update your details or request other services. This includes:

  • updating your name and address
  • requesting a new bin or extra bins
  • requesting copy of your rates notice
  • updating or transferring your pet registration details
  • ordering a hard rubbish collection

Moving house services

What's near me?

Search What's near me? to find your local services, councillors, bin days and ward information.

Civic engagement

Remember to update your new address details or enroll to vote for both Council and State elections, if you haven't already done so via the Victorian Electoral Commission (VEC) website.

Council elections are conducted every four years by the VEC. 

To find out who your Local Government Ward representative is, visit our Mayors and Councillors webpage.

The Council meetings, minutes and agendas webpage lists all the upcoming Council meetings, along with the current Council Plan.

The City of Casey also hosts regular Citizenship ceremonies.

Check out consultation opportunities available to residents at Casey Coversations and planning applications from our Planning documents on exhibition webpage.

Register your pets

Any dog or cat which is three months of age or older needs to be registered with Council. Registration fees must be paid by 10 April each year. 

Maternal and Child Health services

The Maternal and Child Health (MCH) Service is a free service available to all families with children from birth to six years of age. MCH Health Nurses are registered nurses, and midwives operating from 32 locations across the municipality.

Visit our Maternal and child health webpage for a list of locations or call 9705 5590 to book an appointment between Monday and Friday 8.30 am – 5.00 pm.

Emergency Services and fire prevention

Visit our fires webpage to familiarise yourself with Casey's Municipal Fire Prevention Plan and read other valuable information about fire safety and prevention. 

Visit our Emergency management webpage for a comprehensive list of key emergency services and advice on how you plan and prepare for an emergency situation including bushfires, flooding, storms and heatwaves.

The City of Casey has a local law that property numbers must be clearly displayed from the road frontage. Every second counts in an emergency, so make sure your house number is clearly displayed and visible from the road, at night and located at the front of the property near the main entrance.

Council and Essential Services

Residential waste, recycling

  • Weekly garbage service
    Weekly light green wheelie bins to be used for collection of household garbage.
  • Garden waste collection service 
    Fortnightly garden waste collection will cater for garden waste including prunings, weeds, grass cuttings, leaves, bark and branches up to 75mm in diameter and 75cm in length. Your garden waste bin will be collected on the same day as your garbage bin and on the alternate week to your recycling bin.
  • Recycling collection service
    All residents have a large (240 litre) wheelie bin to be used for fortnightly collection of recyclables. The bin is either blue or green with blue lid.
  • Hard rubbish collection
    Residents can pre-book up to two hard waste collections per household each year.
  • Litter
    If you witness someone dumping litter, either into a stormwater drain, on a roadside, park or elsewhere report it via our online form.
  • Search your bin days online 

Rates and Valuations

  • Paying your rates
    Payment methods and rate payment options.
  • Council valuations
    The City of Casey has 102,000 rateable properties. As with all other Victorian municipalities these properties are valued for rating purposes.

  • Rates and valuations
    Information about concessions that are available, the Fire Services Property Levy, our Rating Strategy and who to notify if you are experiencing financial hardship.

Online payments

  • Online payments 
    Online tool to assist residents to pay their rates, animal registration renewal, kindergarten (preschool) fees and other payments online.

Justice of the Peace Signing Stations

Babies, children and family services

  • Maternal and Child Health services
    A FREE service available to all families with children from birth to six years of age.
  • Childcare
    Child care service providing childcare in the homes of registered Family Day Care Educators.
  • Immunisations
    A FREE comprehensive immunisation program is delivered by registered nurses in accordance with the National Immunisation Schedule.
  • Kindergartens 
    View a list of the kindergartens located nearest to you that are managed by the City of Casey, as well as information about choosing the right kindergarten, a list frequently asked questions and the enrolment process.

For more information and available services visit our children and families webpage.

Youth services

  • School holiday program for teenagers 
    Each school holidays a wide variety of low cost, fully supervised activities are offered. The program offers young people from Casey the opportunity to make valuable connections with their community and peers, while having a lot of fun.
  • FReeZA
    Music and cultural events for young people aged 12-25 years.

  • Casey 360
    Mobile Youth Information Centre that services the suburbs of Casey. 

  • Youth Counselling and Support Program
    A FREE, confidential support and counselling service for young people aged 12-25.

Visit our Youth Services website to access to a range of information on programs run by the City of Casey.

Aged care

  • Home and Community Care services
    A range of services designed to support you, or the person you care for, to stay active, independent and living at home for as long as possible.
  • Ageing Positively
    The Ageing Positively Program aims to reflect the aspirations of residents to plan for and approach life's changes as they age, in a motivated and active manner.

Transport, roads and parking

  • Public transport services 
    Train and bus services available in the City of Casey and throughout metropolitan Melbourne.
  • Community Buses
    The Community Transport Service may assist disadvantaged groups in Casey that require transport.
  • Disability parking permit
    Find out how to register for a disabled parking permit in the City of Casey.
  • Residential parking
    Guidance on the local laws for parking on nature strips, parking of heavy vehicle such as trucks in residential areas, parking in courts and reserves, obstructions caused by parking and who to contact to obtain advice.
  • Parking related forms 
    If you have received a parking infringement and you were not responsible for the vehicle at the time of the offence, a list of statement are available which describe the most common situation, which can be completed and submitted to council.

  • Road safety
    Road safety programs, Hoon Hotline, L2P Learner Driver Program and statistics are some of the information and initiatives provided by Council to ensure road users have the maximum opportunity to remain safe on the road.

  • Abandoned vehicles
    Any car that is unregistered and parked on the road is deemed to be an abandoned vehicle. A registered vehicle may be considered abandoned if it has not been moved for two months, or is posing an immediate danger to other motorists, pedestrians and road users.

  • Road maintenance
    How to report any issues relating to the condition of local roads including signage, drainage, line marking or other necessary repairs.
  • Storm water drainage
    Council regularly sweep the kerb and channel and inspect and clean the drains in our streets. However from time to time problems can develop that require our attention. Please report any blocked or flooding stormwater drains and any missing or damaged pit lids.

Exercise, sport and recreation, libraries and community groups

  • Find a park
  • Casey’s Directory
    Search your local area for sports and recreation facilities such as; gyms, public pools, group fitness classes and health programs within the municipality.
  • Libraries 
    A list of local library locations managed by the Casey-Cardinia Library Corporation (CCLC) to provide a wealth of information resources for the community.

  • Community Groups
    Search our Casey Community Directory listing for community groups in your local area.

Places to visit

Our facilities

  • Myuna Farm
    Myuna Farm is a public community farm in the south-east area of Melbourne.
  • Old Cheese Factory
    Originally part of the historic Springfield Estate, the Old Cheese Factory allows visitors to step back in time and explore.
  • Wilson Botanic Park Berwick
    Only minutes from the Monash Freeway, the park attracts local and international visitors and is sanctuary to an abundance of native animals.

Other attractions

Get involved in your local community

  • Events and activities
    Check out all the upcoming events and activities Council has planned in Casey. 

  • Search for community run events

  • Arts and culture 
    Support the development of arts and cultural opportunities within Casey.

  • Volunteering 
    From delivering Meals on Wheels, providing recreation opportunities for people with disabilities, using creative talents in the arts or being involved in local sporting clubs there is a volunteer opportunity to suit every resident.

  • Neighbourhood houses and learning centres
    Neighbourhood Houses and Community Learning Centres offer a friendly environment where you can get together with friends, meet new people, join different groups and learn new skills.

  • Casey's Community News.
    Stay up to date with the latest news across Casey.

  • Tips on how to meet your Neighbours
    Steps you can take to get to know your neighbours and get involved in your community.

Business and employment resources

  • Business resources
    A range of services are provided by our Economic Development Department including access to business mentoring, referrals to experts, local market research information, general advice for commencing a business, networking groups, news and events and access to training and online business directories.
  • Casey Directory
    Search the online Casey Directory listing for local businesses throughout the municipality. Register and use the directory as a free marketing tool to list your business or organisation.
  • Public Health and Business
    Information for premises requiring registration under the Public Health and Wellbeing Act 2008 including Hairdressers, Beauty Salons, Tattooists and Prescribed Accommodation.
  • Employment, Training and Development
    The City of Casey delivers a broad range of training and development options for the community, including workshops, seminars and forums. Local jobseekers can register with the Casey Jobs Portal.
  • Justice of the Peace Signing Stations
    Viewthe Justice of the Peace Local Signing Roster at the Narre Warren and Cranbourne Police Stations.

Local Laws - animals and pets, registration and permits

  • Party safe
    In an effort to avoid the incidence of problems at local parties, the City of Casey has developed the Party Safe Guide which offers practical hints and tips for holding safe and enjoyable parties for parents, hosts and guests.
  • Noise levels and restrictions
    Council encourages all residents to be considerate of their neighbours and to remember that residential noise outside of the restricted time periods may still be considered a nuisance to neighbours.  
  • Advertising signs
    Erecting a temporary advertising sign to promote a school fete or other community event requires Council approval. Erecting a permanent advertising sign requires a planning permit.
  • Graffiti
    Find out what Council is doing about enforcement, eradication and education about graffiti In the Graffiti Management Program. Contact our free Graffiti Removal service available for eligible properties or find out about the Community Graffiti Removal Kits.
  • Burning off
    The City of Casey allows residents to apply for a permit for burning off on their property. Here you can find advice about the associated local laws and advice about obtaining a permit. 
  • Local Laws
    View a list of all the local laws currently in place to ensure peace, order, good government, standards of behaviour, safety and protection of Council and community assets.

Public health

Environmental Services

The City of Casey's Environment Department provides advice and support to the community, developers and agencies on a range of specific environmental areas including, flora and fauna, climate changes and greenhouse gas emissions, water and energy, land use, planning, sustainable design principles. View our Environment webpage for more information about how the City of Casey is committed to delivering an environmentally sustainable Casey.

There are many opportunities for residents to get involved with improving the local environment including, plant giveaways, tree planting days and showerhead exchanges.