What we do
The Community Transport service aims to enhance the capacity of transport to disadvantaged City of Casey residents so they may participate equitably with other residents and assist in reducing isolation of at risk residents and increasing access to the local community.
The Community Transport Service buses provide a transport option to:
- Disadvantaged groups, particularly those that are socially isolated and with special needs, to access social and community services
- Members of incorporated not for profit community groups or associations for meetings, outings and support programs in line with Community Transport service aims
Access and eligibility
The Community Transport buses are available for use by not for profit, incorporated community groups or associations for the benefit of City of Casey residents at risk of social isolation. These groups must provide evidence that they meet the eligibility criteria and provide information about the purpose of the bus hire. Priority of access will be given to groups targeting people from Community Groups, Clubs or Associations that are:
- from culturally and linguistically diverse backgrounds (CALD)
- from Aboriginal or Torres Strait Islander backgrounds
- with a disability and their carers
- with dementia and their carers
- financially disadvantaged
- 12 seater mini buses- some with wheelchair hoists.
- 15 seater buses – not available as self-drive and may only be used with a Council driver.
- 18 seater buses- not available as self-drive and may only be used with a Council driver.
All buses have automatic transmissions and economical diesel engines.
Availability and hire cost
A hire fee and charges apply to all bookings, these charges vary depending on the type of vehicle, driver, type of group or association, the length of hire and the distances travelled.
All buses are subject to availability.
Option for driver assistance
If your group has no one with a valid license to drive, it may be possible to organise a volunteer or paid staff driver to assist you on your day of hire. Please contact us on 9705 5200 to check driver availability.
For all enquiries please contact City of Casey Community Care Department on (03) 9705 5444 (Monday to Friday from 8 am to 5 pm) or email email@example.com.
Respecting your privacy
Your personal information will be handled in accordance with the Privacy and Data Protection Act 2014 and Health Records Act 2001. You can access your personal information by contacting Council’s Privacy Officer on 9705 5200.
Customer satisfaction and responding to your concerns
The City of Casey is committed to providing excellent service and always welcomes your feedback.
If you feel that a mistake has been made or a service standard not met, please:
- direct your initial enquiry to the relevant department who will attempt to resolve your concern as a matter of priority unresolved, you may elect to lodge a formal complaint.
Further information on our Responding to Your Concerns Policy can be obtained by contacting our Customer Service team on 9705 5200 or by viewing the Policies and Strategies webpage.
Translation and Interpreting Services
To contact Council in your own language phone 13 14 50, then ask for 9705 5200.
National Relay Service
If you are deaf or have hearing or speech impairment, you can call the Council through the National Relay Service (NRS).
- TTY users phone NRS on 133677 then ask for 03 9705 5200
- Speak & Listen (speech to speech) users phone NRS on 1300 555 727 then ask for 03 9705 5200.
- Internet relay users connect to NRS at the National Relay Service website then ask for 03 9705 5200.