Volunteer transport

Introduction

The Volunteer Transport Program is a service that provides transport to residents of the City of Casey by volunteers. The program aims to assist residents to remain independent and stay actively involved in the community. Volunteer drivers are available to transport you to medical appointments and to visit family at nursing homes and hospitals.

The volunteers drive residents to their destination and return them home again. If you choose to be dropped off somewhere other than your home, within your local area, this can be arranged with prior notice.

As this program is supported by volunteers, you need to be able to:

  • make independent decisions about your health and wellbeing
  • be able to get in and out of the volunteer’s vehicle unassisted
  • walk unassisted for at least 100 metres (with a mobility aid if required).

Our volunteers are unable to:

  • push people in wheelchairs or wheelie walkers
  • lift wheelchairs in or out of cars
  • assist people with dependant mobility issues
  • be present during medical consultations.

A carer or family member may accompany you in the volunteer’s vehicle for assistance at medical appointments.

Appointment times

Please make appointments after 8.30 am and before 3.30 pm, Monday to Friday.

Booking details

To make a booking for this program, you will need to contact Community Care’s Volunteer Transport Officer. A minimum of one weeks’ notice is required.

  • You will be asked the date and time of your appointment, destination and the approximate duration of the appointment if known.
  • If you wish to be returned to a destination other than your home, please inform the officer.
  • If an appointment has been cancelled or the destination has changed, contact the officer as soon as possible.
  • Please contact the officer if your health, mobility and/or medical condition have changed.  We may need to arrange for an Assessment Officer to visit you to discuss the best transport option for you.

There is a high demand for this program, however in most cases, the program can offer up to two trips per month. Multiple trips to further appointments may be able to be coordinated in consultation with the Volunteer Transport Officer.

How to access our services

New clients

If you are over 65 years of age (over 50 years of age for Aboriginal and Torres Strait Islander people) call My Aged Care contact centre on 1800 200 422 (Monday to Friday from 8 am to 8 pm and Saturday from 10 am to 2 pm) or visit the My Aged Care website.

If you are under 65 years of age (under 50 years of age for Aboriginal and Torres Strait Islander people) call City of Casey Community Care Department on (03) 9705 5444 (Monday to Friday from 8 am to 5 pm) or email caseycc@casey.vic.gov.au

Existing Clients

If you are aged over 65 years of age (over 50 years of age for Aboriginal and Torres Strait Islander people) and would like to request additional services or there has been a significant change to needs, call My Aged Care contact centre on 1800 200 422 (Monday to Friday from 8 am to 8 pm and Saturday from 10 am to 2 pm) or visit the My Aged Care website.

If you are under 65 years of age (under 50 years of age for Aboriginal and Torres Strait Islander people) and would like to request additional City of Casey services or there has been a significant change to needs, call City of Casey Community Care Department on (03) 9705 5444 (Monday to Friday from 8 am to 5 pm) or email caseycc@casey.vic.gov.au