Personal care

Personal Care services are provided to assist older people and people with disabilities with the personal care tasks you would usually do for yourselves, but because of illness, disability or frailty, are unable to manage on your own. 

These services include:

  • showering and bathing (children)
  • dressing and undressing
  • grooming, hair care and shaving (electric razors only)
  • toileting
  • assistance with eating, drinking and special diets
  • escorted shopping and bill paying. 

How to access our services

New clients

If you are over 65 years of age (over 50 years of age for Aboriginal and Torres Strait Islander people) call My Aged Care contact centre on 1800 200 422 (Monday to Friday from 8 am to 8 pm and Saturday from 10 am to 2 pm) or visit the My Aged Care website.

If you are under 65 years of age (under 50 years of age for Aboriginal and Torres Strait Islander people) call City of Casey Community Care Department on (03) 9705 5444 (Monday to Friday from 8 am to 5 pm) or email caseycc@casey.vic.gov.au

Existing Clients

If you are aged over 65 years of age (over 50 years of age for Aboriginal and Torres Strait Islander people) and would like to request additional services or there has been a significant change to needs, call My Aged Care contact centre on 1800 200 422 (Monday to Friday from 8 am to 8 pm and Saturday from 10 am to 2 pm) or visit the My Aged Care website.

If you are under 65 years of age (under 50 years of age for Aboriginal and Torres Strait Islander people) and would like to request additional City of Casey services or there has been a significant change to needs, call City of Casey Community Care Department on (03) 9705 5444 (Monday to Friday from 8 am to 5 pm) or email caseycc@casey.vic.gov.au