The City of Casey is committed to assisting eligible residents, including people from a diverse range of backgrounds and cultures to access Community Care services.
The City of Casey provides a range of comprehensive services designed to support you, or the person you care for, to stay active and independent at home and in the community.
Staying active, engaged and independent improves your overall sense of health and wellbeing.
How we will work together
We will work with you, and the people who support you, to find out the things that you want to achieve and the things that are important to you. We then help to put in place the right solutions with you.
We want to ensure that you are at the centre of every decision. We will help you do as much as you can for yourself to help maintain your independence.
We start by listening to you and exploring:
- What you can do for yourself?
- What you need help with to stay safe and well at home?
- What you want to be able to do or keep doing?
Making a plan
We then make a plan with you about what you would like to achieve and the support and services available to help maintain and strengthen your ability to remain living at home and in your community.
Plans will vary depending on each person’s needs. We will regularly review your plan with you. We aim to work in partnership with other people who support you such as family, friends, local community group, your doctor and other health professionals.
We prioritise our services to those most in need.
Setting up support
Depending on what is important to you and what is available in your local area, you may need Community Care services or we can help connect you to other services and groups.
Sometimes our support will only need to be for a short while until you get back on your feet, other times our support will be ongoing. It can change over time as your circumstances change.
Overview of Community Care services
Once eligibility for our services is determined you may receive services that help you with the following:
Around the house
Working with you to keep your house clean and safe and helping you with basic maintenance tasks inside and out. This includes gardening to help you remain active in your garden and also gutter cleaning.
Helping you to eat well by assisting you with shopping, working beside you to prepare meals or providing delivered meals.
Out and about
Connecting you with an interest group or social opportunities, helping you get to places you want to go.
Working with you to manage personal tasks such as having a shower and getting dressed.
Managing your wellbeing
If you are caring for an older person or a person with a disability, you may be able to receive Respite Care so you can take a break. Respite Care can be provided in your home or in the community.
If you are requiring extra support to get out and meet others; find social activities; interest groups volunteering or employment opportunities, you may be able to access the Social Inclusion Program.
The Coaching Support program assists you to work through personal issues in a friendly and supportive environment, as well as help you to develop skills and strategies to better manage issues and challenges in your life, and find greater wellbeing and fulfilment.
The Aboriginal Access and Support Program has been established to provide support to Aboriginal residents to access available services.
Help us to help you
When you contact Council, please provide all relevant information to help us better assist you in a timely manner. This may require you to:
- complete any application forms in full
- include payment of fees where applicable
- provide clear and accurate details relating to your request, including the location
- provide diagrams, maps with Melways reference, or illustrations where required
- provide contact details for further enquiries including name, email and daytime phone number
If you are over 65 years of age (over 50 years of age for Aboriginal and Torres Strait Islander people) call My Aged Care contact centre on 1800 200 422 (Monday to Friday from 8 am to 8 pm and Saturday from 10 am to 2 pm) or visit the My Aged Care website.
If you are under 65 years of age (under 50 years of age for Aboriginal and Torres Strait Islander people) call City of Casey Community Care Department on (03) 9705 5444 (Monday to Friday from 8 am to 5 pm) or email firstname.lastname@example.org
If you are aged over 65 years of age (over 50 years of age for Aboriginal and Torres Strait Islander people) and would like to request additional services or there has been a significant change to needs, call My Aged Care contact centre on 1800 200 422 (Monday to Friday from 8 am to 8 pm and Saturday from 10 am to 2 pm) or visit the My Aged Care website.
If you are under 65 years of age (under 50 years of age for Aboriginal and Torres Strait Islander people) and would like to request additional City of Casey services or there has been a significant change to needs, call City of Casey Community Care Department on (03) 9705 5444 (Monday to Friday from 8 am to 5 pm) or email email@example.com
Respecting your privacy
Your personal information will be handled in accordance with the Privacy and Data Protection Act 2014 and Health Records Act 2001. You can access your personal information by contacting Council’s Privacy Officer on 9705 5200.
Translation and Interpreting Services
To contact Council in your language phone 13 14 50, then ask for 9705 5200.
National Relay Service
If you are deaf or have hearing or speech impairment, you can call the Council through the National Relay Service (NRS).
TTY users phone NRS on 133677 then ask for 03 9705 5200
Internet relay users connect to NRS at the National Relay Service website then ask for 03 9705 5200